GM of Operations

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

Role Overview / Purpose:

We are looking for an experienced and strategic GM of Operations to lead and scale our operational engine nationally. This leadership-level role is responsible for overseeing the entire fulfilment and delivery network, driving operational excellence, ensuring end-to-end service performance, and preparing the business for rapid, tech-driven growth.

You will lead a broad portfolio that includes fulfilment centre operations, national delivery execution, continuous improvement, project management, and large-scale infrastructure and automation initiatives. As a core member of the senior leadership team, you will play a critical role in shaping the long-term strategy, enabling scalable systems and structures, and delivering exceptional value to customers and the business.

This is a deeply hands-on role in a fast-moving environment. You’ll be embedded with teams, solving problems on the floor, while also setting strategic direction and influencing at the board level. As we enter a critical phase of growth and prepare for peak trading periods like Black Friday/Cyber Monday, your leadership will be instrumental in ensuring our systems, teams, and infrastructure are ready to scale.

Key Responsibilities:

Strategic Leadership & Execution

• Set and execute the national operations strategy, encompassing fulfilment, delivery, operational excellence, and infrastructure development.
• Translate company objectives into scalable, resilient operating models that drive service quality, efficiency, and sustainable growth.
• Lead enterprise-level planning and performance management, including budget ownership, forecasting, and executive reporting.

Delivery Services – First, Middle & Last Mile

• Provide executive oversight of the end-to-end delivery network, including first-mile collection, middle-mile transfers, and last-mile fulfilment.
• Develop and scale delivery capabilities through a combination of in-house operations and strategic third-party partnerships.
• Ensure network optimisation, cost-effectiveness, and service-level performance across all delivery legs.

Fulfilment Centre Operations

• Oversee performance and operational consistency across all national fulfilment centres, ensuring throughput, cost control, workforce productivity, and safety standards are met.
• Drive standardisation of processes, technology utilisation, and capacity planning to support growth and peak readiness.
• Sponsor key fulfilment initiatives that enable scalability, automation, and improved service outcomes.

Operational Excellence & Continuous Improvement

• Embed a high-performance, data-driven culture focused on continuous improvement and operational excellence.
• Lead the implementation of systems, automation, and process enhancements in partnership with Product and Technology teams.
• Ensure best-practice SOPs, metrics, and problem-solving frameworks are adopted consistently across the network.

Project & Infrastructure Leadership

• Lead all major infrastructure and capital investment programs, including national distribution centre automation, regional fulfilment centre expansion, and international operations rollout.
• Oversee end-to-end project delivery — from strategic planning, site selection, and design, through to implementation and operational handover.
• Ensure all facilities are future-ready, scalable, and aligned with the company’s technology and customer growth roadmaps.

Cross-Functional Partnership

• Act as the key operational voice across the executive team, ensuring close alignment between Operations, Product, Technology, Commercial, and People.
• Lead operational input into business planning, strategic initiatives, and customer solution design.
• Translate operational insights into strategic improvements and competitive advantage.

Leadership & Organisational Development

• Build and lead a high-performing, nationally distributed operations leadership team.
• Create a culture of ownership, excellence, and continuous development at all levels of the organisation.
• Provide mentorship and succession planning to build long-term organisational capability.

We think you will need:

• High level senior operations leadership experience, with a strong track record of delivering complex, multi-site fulfilment and logistics operations at scale.
• Deep expertise in end-to-end delivery services and fulfilment operations in high-growth or tech-enabled environments.
• Proven experience leading large-scale automation, infrastructure expansion, and transformation programs.
• Commercially astute with strong financial, analytical, and systems thinking capability.
• Demonstrated ability to lead high-performing teams through change, growth, and operational complexity.
• Highly effective communicator and influencer, confident engaging with executives, boards, partners, and frontline teams.
• Experience in eCommerce, logistics technology, or robotics-enabled environments is highly advantageous.

What’s in It for You?

• Leadership role with direct impact on the future of tech-enabled fulfilment and logistics
• Opportunity to scale national and international operations in a high-growth business
• Ownership of major strategic initiatives, including automation and global expansion
• We offer a compelling salary, meaningful benefits, and the kind of equity that has the potential to be truly transformative.
• Collaborative, values-led leadership team with a shared vision for innovation and excellence

When you join us, you’ll be an important pillar of a rapidly growing company. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.

We proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.

What's next?

If you're keen to find out more, apply now with your resume and we'll be in touch soon to schedule an initial screening call where we will walk you through the recruitment process. Usually, we kick things off with a “getting to know you” interview, then we’ll ask you to tackle a take-home challenge or case study, and wrap it up with a final interview.

Still on the fence?

We know that statistically, some groups are less likely to apply for a role than others, depending on their perception of whether they meet some or all of the criteria. If you have most of the things we're looking for, we encourage you to apply!