Back to jobs

Vice President, Service Operations

Mountain View, CA

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. 

Skylo’s direct-to-device service is now live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

This role is hybrid in our Mountain View, CA office where we are onsite 3 days a week in office. 

Summary Of How You Will Impact Skylo

We are looking for an experienced Vice President of Service Operations to lead Skylo’s service operations team. This role will be responsible for Skylo's network operations and customer service functions, and includes a broad set of responsibilities encompassing building and growing a high performance team, ensuring Skylo’s network is always online, and Skylo’s customers have a good experience when interacting with Skylo’s customer support teams.  This is a dynamic role for an experienced, insightful and results oriented leader with a balance between domain knowledge in network operations with a strong service-oriented background, who is interested in being part of a company that is transforming the global connectivity landscape.

How You Will Contribute 

  • Service Operations
    • Manage and run the company’s global network operations across multiple continents and countries; responsible for end-to-end service delivery at required service level agreements, and ensuring overall network performance.
    • Manage and run Skylo’s customer service function supporting users across the globe and assisting in routine customer service support.
    • Ensure service availability, perform network maintenance tasks, troubleshoot issues as they arise, support Skylo’s customers (enterprise and consumer) through the deployment and continuous optimization of technology, expertise, and culture.
  • Domain Leadership & Strategy
    • Define success for Skylo’s service operations and work with leadership to integrate Skylo’s company objectives into the service operations organization.
    • Develop KPIs to monitor and manage the efficacy of the organization and deploy a process that drives the organization towards its performance objectives.
    • Define network monitoring, management, and resolution strategies based on the latest technologies and best practices.
    • Create a culture of operational excellence dedicated around transparency, awareness, and constant learning.  You may make a mistake, but you should never make the same mistake twice.
  • Team Management & Growth
    • Build, mentor, and scale a high-performing operations team.
    • Building a culture that is results and recognition oriented, highly customer oriented, and operationally excellent
    • Foster a culture of collaboration, continuous learning, and accountability.
    • Implement clear performance metrics to track engineering productivity and network operations performance.
  • Cross-Functional Collaboration
    • Interface with engineering, product management and sales teams to help prioritize network and service roadmap items.
    • Work closely with Network Engineering teams to manage deployments and maintenance activities.
    • Create robust lines of communications and processes with Skylo’s MNO, MVNO, and other enterprise customers.
  • Budget & Resource Management
    • Manage the service operations budget, ensuring cost-effective resource utilization and vendor contract negotiations.
    • Define KPIs to measure service operations performance, and operational efficiency.

What We Look For 

  • Experience running global 24x7 operations, inclusive of responsibilities for network and service deployment – preferably at a Tier-1 telecommunications service provider
  • Experience building L1 to L3 layered excelling organizations with a mix of FTE and subcontractors
  • Experience using network current and forecast demand to size team appropriately through the relevant KPIs
  • Strong knowledge of cellular 3GPP networks, including Radio Access and Core Network service elements.
  • Experience building and running customer support functions.
  • Experience operating a highly secure network and addressing security hacks on a live network
  • Proven ability to build and lead a 30 to 50 technician/engineer team to operate networks with carrier-class availability.
  • Ability to excel in a fast-paced, execution-oriented environment.
  • Strong experience from a service provider background. Strong execution expertise with clear measures and achievement of targeted SLAs.
  • Experienced with ticketing systems, such as JIRA
  • Ability to work collaboratively with other executive functions
  • Results oriented, strong team builder, and can work across geographic boundaries

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: 

  • Competitive compensation packages including a stock option based equity program 
  • Comprehensive benefits including medical, dental, vision, retirement plan
  • Monthly allowances for wellness and education reimbursement
  • A generous time off policy, holidays, and the opportunity to temporarily work abroad
  • Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service 
  • Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization 
  • Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics

Additional information

The compensation range for this position is: $270,000 - $300,000. This range reflects the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role.

EEO Statement
Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Skylo Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.