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Advanced Troubleshooting Technical Manager

Rocklin, CA

Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSITION OVERVIEW

We are seeking an Advanced Troubleshooting Technical Manager to serve as a senior-level technical expert within SMA America's Service organization. This role is responsible for providing expert diagnostics, advanced failure analysis, and escalation support for complex technical issues across SMA's inverter and communication product portfolio, with a focus on the Large-Scale segment. The Advanced Troubleshooting Technical Manager serves as a critical resource for field service teams and customers, ensuring efficient and accurate resolution of high-complexity cases that exceed standard support capabilities.

This position does not carry direct reports at this time and operates as an individual contributor in a technical leadership capacity. The role reports directly to Ken and follows a remote or hybrid work model, with no geographic restriction to a specific location.

PRIMARY DUTIES / RESPONSIBILITIES

Advanced Troubleshooting and Escalation Support

  • Serve as the escalation point for complex technical cases that exceed Level 1 and Level 2 support capabilities
  • Provide expert-level diagnostics and resolution guidance for inverter, communication, and medium voltage product failures
  • Partner with Field Service Operations and Technical Support teams to ensure accurate and timely case resolution
  • Document technical findings and contribute to the development of a robust knowledge base to support diagnostic consistency across the organization

Collaboration with Engineering and Quality

  • Work closely with R&D, Engineering, and Quality teams at SMA headquarters to escalate and resolve recurring failure trends and design-related issues
  • Contribute to root cause analysis and provide technical feedback to support continuous product improvement
  • Support new product introduction planning to ensure advanced troubleshooting readiness and field serviceability

Technical Leadership

  • Act as a technical subject matter expert for customer escalations and internal leadership forums
  • Develop and deliver technical training and guidance to support team capability building
  • Partner with Service Quality and Field Service Operations to promote a proactive, customer-centric service model
  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • Associate's degree in a technical or electrical field is required
  • Bachelor's degree in a technical field or business is preferred
  • Minimum of 5 years of experience in technical product support or field service
  • Experience supporting inverter and communication products
  • Strong written and verbal communication skills in English
  • Ability to analyze and resolve complex technical problems and communicate solutions clearly to internal and external stakeholders
  • Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint
  • High attention to detail and accuracy

PREFERRED QUALIFICATIONS

  • Experience with medium voltage systems
  • NABCEP certification
  • Experience supporting large-scale solar or energy storage systems
  • German and/or Spanish language proficiency
  • Ability to travel domestically as needed

WE OFFER

  • Base salary range of $87,000 to $118,000 annually, dependent on experience
  • Comprehensive benefits including health, dental, and vision coverage, including $0 premium options
  • Remote or hybrid work schedule
  • 401(k) plan with company match
  • Opportunities for professional development and training
  • Inclusive, collaborative, and innovative work environment

Our EEO Policy 

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

 

 

 

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