Product Operations Manager

Role

As a Product Operations Manager for full-stack web applications, you will play a pivotal role in building the bridge between Product, Engineering, and Data. You will embed yourself in the Product and Software development lifecycles, adapting agile processes and project management frameworks to promote collaboration and build alignment. As a fast-growing startup with constantly evolving priorities, your impact will be felt immediately!

SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

**This role is fully remote within the US**

What You’ll Do

• Partner with Engineering, Product, and Data (EPD) to improve R&D operations, resolve process gaps, and align organizational objectives with business goals
• Integrate with EPD teams to develop project strategies and frameworks (Agile, Scrum, Kanban, Lean Startup) etc. that promote productivity and enable self-organization
• Build scalable operations by creating and maintaining playbooks, templates, and documentation that drive consistency and standards
• Identify metrics and develop dashboards to measure operational progress, track delivery health, and enable strategic decisions
• Own and manage Jira at both admin and project levels to configure a scalable, manageable tool that supports efficient engineering and data delivery
• Develop relationships at all levels to build trust, gain context and understanding, and drive adoption of operational practices
• See the big picture, break down silos, live in ambiguity, make mistakes

What You Bring

• 5+ years of project management experience, ideally 3+ years working with engineering teams in a data-heavy environment
• 1+ years as power user or admin experience in Jira
• Experience and/or understanding of SDLC and project management frameworks
• Make data-driven decisions
• Strong written and verbal communication skills

Nice To Haves

• Agile certification
• PMP or CAPM
• Experience working at a startup or other fast-paced environment
• Experience building data platforms and products powered by data, especially in an R&D environment

Compensation

• $150K to $170K salary + equity and benefits on top of that

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.