Associate, User Training and Documentation

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a motivated and detail-oriented Associate, User Training & Engagement to support the development and delivery of exceptional learning and support experiences for our users. Reporting to the Manager of User Training & Engagement, this role will play a key role in designing, building, and maintaining the SmarterDx Help Center, creating user-facing documentation and self-service resources that empower healthcare professionals to learn, troubleshoot, and succeed independently.

You’ll collaborate closely with Customer Success, Support, Product, Implementation, and Clinical SMEs to transform product updates, workflows, and user feedback into clear, accessible, and engaging content. This is an exciting opportunity to help build SmarterDx’s customer-facing knowledge infrastructure from the ground up, supporting our goal to help healthcare organizations tell the most accurate and complete patient story for the care delivered.

**This role is fully remote within the US**

What You'll Do

• Help build, organize, and maintain the SmarterDx Help Center, including writing, editing, and publishing product documentation, FAQs, troubleshooting guides, and release notes
• Partner with Product, Implementation, Support, and Clinical teams to translate complex product features and workflows into clear, actionable user content
• Implement and manage content governance workflows for Help Center updates, version control, and quality assurance
• Track and analyze content usage and feedback to identify gaps and continuously improve documentation and training effectiveness
• Collaborate with the Manager of User Training & Engagement on the rollout of scalable learning programs and community initiatives
• Assist in the creation and delivery of training materials, including self-serve learning modules, recorded demos, and onboarding journeys

What You Bring

• 1–3 years of experience in user training, documentation, customer enablement, or knowledge management, ideally in SaaS, healthcare, or AI-driven technology
• Strong writing and editing skills, with the ability to translate technical or clinical concepts into clear, engaging user-facing materials
• Excellent attention to detail and organizational skills; comfortable managing multiple content projects simultaneously
• Collaborative mindset with experience working cross-functionally across Product, Support, and Customer Success
• Comfort with digital tools for knowledge management or learning (e.g., Zendesk, Intercom, Notion, Confluence, LMS platforms)
• Curiosity, initiative, and a “builder’s mindset” - you’ll be helping shape SmarterDx’s first-generation Help Center and content systems

Nice to Haves

• Background or familiarity with healthcare, health tech, or revenue cycle management
• Experience with instructional design, content management, or user education
• Ability to produce multimedia content (screen recordings, video walkthroughs, or interactive modules)
• Basic analytics or reporting experience (e.g., tracking content engagement and search trends)
• Exposure to community management or user feedback programs

Compensation

$110,000 - $120,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.