Customer Success Renewal Manager
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
As Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.
This important role will report to our Senior Manager of Renewal Management. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates will reside on the East or West Coast.
You Will:
- Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
- Ensure a positive customer experience throughout all stages of the renewal process
- Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
- Build and communicate an accurate forecast for upcoming renewals
- Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Highlight opportunities for process improvement
- Perform other duties as assigned
You Have:
- 4+ years of Sales, Customer Success, or Finance experience
- 1+ year of experience working in a software renewal role
- Negotiation skills with experience driving contracts to completion
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk
- Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
- Motivated by an entrepreneurial mindset and comfortable with ambiguity
- Experience working with Salesforce and Smartsheet
Current US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$80,000 - $110,000 USD
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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