Sr. Technical Project Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

As a Sr  Technical Project Manager at Smartsheet, you will play a crucial role in the successful delivery of complex technical engagements. You will work with Customers, Account and PS Delivery teams, primarily overseeing engagements where Solutions Architects and Front End Developers are developing, building, testing, and deploying custom solutions for our customers. This role requires a strong understanding of the technical aspects of a project, the ability to manage the project lifecycle, and the skill to communicate effectively with both technical teams and customers. 

You Will:

• Manage all aspects of technical projects, including scope, schedule, budget, and client relationships. 
• Drive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation. 
• Proactively identify and manage project risks and issues, ensuring smooth project execution. 
• Work with Consultants, Solutions Architects & Front End Developers who are converting business requirements into solutions.
• Serve as a point of contact for stakeholders, providing clear and concise updates on project status.
• Act as a liaison between the customer and the technical team. 
• Ensure that engagements conclude with delighted clients that are willing to be referenced for new potential clients
• Handle multiple strategic engagements simultaneously
• Proactively mitigate and handle critical customer concerns and at-risk accounts; communicate optimally and appropriately with internal and external leaders and executives.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time card submissions)
• Help to document best practices in developing and deploying Smartsheet solutions
• Liaison with necessary teams within Smartsheet to achieve the above items

You Have:

• At least 7+  years of experience in customer-facing positions in a professional services organization
• Experience overseeing large billable projects for external customers
• Experience with modern services deployment methodologies, with emphasis on software design and development
• Use of formal project management tools
• Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements
• Desire to work in a collaborative environment to promote and improve team performance
• Strong analytical skills regarding client and project management issues
• Strong organizational skills with an ability to manage competing client demands
• Ability to interact and communicate with CxO-level personnel
• Excellent communication and interpersonal skills
• Lean or Six Sigma certification is desirable
• Bachelor’s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education
• Willing to travel periodically (up to 20-30%) based on customer and business needs
• Authorization to work in the U.S. for any employer on an ongoing basis
• 1+ years Smartsheet Consulting experience, leading customer-facing engagements in the enterprise space

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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