Back to jobs
New

IT Automation Engineer (Hybrid in Bangalore)

Bangalore, INDIA

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

The IT Automation Engineer is a force-multiplier for the IT and Security teams, focused on improving operational efficiency by automating manual tasks. This role leverages scripting and workflow tools to streamline Tier 1 operations and integrate various enterprise systems.

You Will:

  • Identify repetitive Tier 1 tasks (e.g., password resets, ticket routing, patch triggers) and build solutions to fully automate them.
  • Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
  • Write and maintain robust PowerShell/Python scripts for endpoint management and service maintenance tasks.
  • Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.

You Have:

  • 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
  • Strong grasp of ITSM processes and experience working with APIs for integration.
  • Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
  • Experience with tools like PowerShell, Python, Intune, and Active Directory.
  • Analytical mindset, strong problem-solving skills, and discipline in technical documentation.

 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

#LI-Remote

Create a Job Alert

Interested in building your career at Smartsheet? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...

Please specify your exact notice period (e.g., immediate, 30 days, 60 days, 90 days, etc.).

Select...
Select...

Before you submit your application, please read and acknowledge receipt of the Applicant Privacy Notice.

If yes, please include name(s) and the nature of the relationship(s). If no, please type no. 

Select...

Voluntary EEOC Demographics

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially.

For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here. 

Select...
Select...
Select...
Select...
Select...