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Website Content UAT Analyst

San Jose, CR

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Website Content UAT Analyst

Summary: 

We’re looking for a detail-oriented Website Content UAT Analyst to join our Web Experience team. In this role, you’ll help ensure every new page, campaign, and website update meets our quality standards before it goes live.

You’ll collaborate closely with Design, Development, PMO, and Technical Program Management teams to validate that content, functionality, and tracking are accurate, consistent, and aligned with product and marketing goals. Your work helps maintain a world-class website experience that converts and inspires confidence in our brand.

You’ll be the bridge between creative and technical teams—ensuring every web launch is accurate, on-brand, and optimized for user experience. Your attention to detail directly impacts how prospects and customers experience our brand online.

You Will:

  • Plan and execute user acceptance testing (UAT) for website updates, campaigns, and new features.
  • Verify content accuracy and consistency across pages—including copy, imagery, CTAs, metadata, and links.
  • Test responsiveness and functionality across browsers and devices.
  • Log and track issues in Jira or similar tools, working with developers and PMs to resolve defects.
  • Partner with design and content teams to ensure final experiences match approved designs and copy decks.
  • Maintain testing documentation and sign-off reports to support release readiness.

You have:

  • 2–4 years of experience in web QA, UAT, or marketing website operations, ideally in a SaaS environment.
  • Familiarity with CMS tools (e.g., Drupal)
  • Working knowledge of HTML/CSS and browser dev tools.
  • Experience with QA or project tools (e.g., Jira, Chrome dev tools)
  • Strong collaboration and communication skills across marketing, design, and technical teams.
  • Familiarity with SEO best practices, web accessibility standards (WCAG 2.1), and responsive design testing.
  • Comfort working in Agile or sprint-based environments.

Bonus Points For:

  • Familiarity with SEO; Working knowledge of search engine optimization principles and practices.
  • Experience validating analytics implementations via GA4, Google Tag Manager, or Looker Studio.
  • Exposure to marketing automation or CRM systems (e.g., Marketo, Salesforce).

 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

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