Operations Program Manager

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

At Snorkel AI, we are pioneering new approaches to data development. Are you driven by solving challenging problems and delivering exceptional results? Snorkel AI is seeking a Delivery Operations Manager. As a Delivery Operations Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact.

Main Responsibilities

• Build and refine ticketing processes to streamline operations and improve response times
• Design and implement automated form processes that reduce manual work and improve data collection
• Create automated email workflows to enhance communication and operational efficiency
• Develop custom queries to extract actionable insights from operational data
• Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows

Data & Insights

• Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
• Drive faster decision-making abilities for the team by exposing key insights from within the process
• Determine user information that is missing, which leads to user experience improvements

Cross-Functional Impact

• Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
• Grow our user base through implementation of retention and incentivization programs
• Partner with teams across the organization to identify operational bottlenecks and implement solutions
• Manage external partnerships and be a point of contact for them in resolving issues

Minimum Qualifications

• 3-5 years of experience in operations, project management, or related roles
• Proven track record of building and optimizing operational processes from the ground up
• Strong analytical skills with experience creating queries and extracting insights from data
• Excellent project management abilities with attention to detail and follow-through
• Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
• Proficiency with collaboration and database tools (Airtable experience a plus)
• Strong communication skills and ability to work effectively with cross-functional teams

Preferred Qualifications

• Experience with CRM systems
• Familiarity with SQL or other query languages
• Background in technical operations or working with engineering/product teams
• Experience in a fast-growing startup or technology company
• Knowledge of email automation platforms

Personal Attributes

• Self-starter who thrives in ambiguous environments and can build structure from scratch
• Systems thinker who can see the big picture while managing detailed execution
• Problem-solver who enjoys identifying inefficiencies and implementing creative solutions
• Collaborative team player who can influence without authority
• Continuous learner excited to pick up new tools and technologies

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.