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Senior Revenue Operations Manager

Toronto, Canada (Hybrid); Vancouver, Canada (Hybrid)

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Senior Revenue Operations Manager to execute the strategy, and lead systems, and analytics that drive SOCi’s go-to-market efficiency and growth. This role will oversee the end-to-end revenue operations ecosystem — aligning people, processes, and technology to ensure predictable, scalable revenue performance.

The ideal Senior Revenue Operations Manager is both strategic and hands-on — comfortable developing executive-ready insights one day and optimizing CRM architecture the next. You’ll collaborate across Sales, Marketing, and Customer Success to enhance forecasting accuracy, streamline pipeline management, and ensure data-driven decision-making at every level of the organization.

SOCi expects to pay a base salary in the range of $80,000 to 120,000 CAD base plus bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

  • Lead forecasting and pipeline operations across Clari and Salesforce, ensuring data integrity and accuracy for executive and board-level reporting.
  • Own the design and optimization of GTM processes, from lead management to closed-won, ensuring alignment across Sales, Marketing, and Customer Success.
  • Develop and scale analytics dashboards and reporting frameworks using Salesforce, Excel/Sheets, and BI tools such as Tableau or Power BI to deliver clear visibility into performance trends.
  • Oversee territory planning and account management, ensuring logical segmentation, fair coverage models, and accurate account assignments.
  • Manage account data maintenance and hierarchy management across Salesforce, Clari, Salesloft, and DealHub, ensuring consistency and clean data flow between systems.
  • Partner with GTM and Finance leaders to support forecasting cadence, capacity modeling, and revenue planning.
  • Drive adoption, process optimization, and integration across key tools in the revenue tech stack, including Salesforce, Clari, Salesloft, and DealHub.
  • Establish data governance standards and implement quality control mechanisms to improve reliability and confidence in reporting.
  • Collaborate with cross-functional stakeholders to deliver strategic insights, ad hoc analyses, and actionable recommendations to senior leadership.
  • Mentor and guide junior team members or analysts in data analysis, system management, and stakeholder communication.
  • Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

What You’ll Need to be Successful

  • Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.

  • Must Have:  
    • 6–8 years of experience in Revenue Operations, Sales Operations, or Business Operations within a B2B SaaS organization.
    • Experience supporting revenue forecasting, quota setting, and capacity planning at scale.
    • Experience in territory planning, account segmentation, and data stewardship across multiple systems.
    • Demonstrated success in building and scaling reporting and analytics frameworks across CRM and/or BI platforms.
    • Strong working knowledge of Salesforce and Clari, with proven success managing forecasting, reporting, and process automation.
    • Proven experience working across a variety of GTM tools for sales engagement, CPQ, forecasting, and pipeline management, with the ability to adapt processes and insights across multiple platforms.
    • Advanced Excel/Google Sheets skills with strong analytical and modeling capabilities.
    • Excellent communication, stakeholder management, and project leadership skills.
    • Proven ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.

This position will remain open with applications due by December 30, 2025. This position is being hired on an urgent basis. The application window may close before December 30, 2025 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

  • Comprehensive Benefits Package (full-time permanent, non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment  (full-time, non-contract roles only)
    • Flexible paid time off
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.  

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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