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Community Manager

Toronto, Canada (Hybrid); Vancouver, Canada (Hybrid)

SOCi is the marketing platform for multi-location businesses — the kind of brands you see everywhere in your community, like restaurants, retailers, healthcare providers, and service companies with hundreds (or even thousands) of locations. We help those businesses manage their local marketing at scale — from social media and reviews to listings, ads, and more — all in one place.

Now, we’re taking that support to the next level with SOCi Central, our new customer community. SOCi Central is designed to be a space where our customers can connect with each other, share ideas, swap success stories, and learn how to get the most out of SOCi. Through discussion forums, virtual events, networking groups, and recognition programs, SOCi Central will be where learning, collaboration, and inspiration come together.

We’re hiring our very first Community Manager to bring this vision to life. This person will play a part in shaping what SOCi Central becomes — contributing to setting the tone, defining the direction, and guiding how our customers engage, learn, and grow together. You’ll have real ownership and creative freedom to experiment, build programs, and create an experience that customers truly love.

Because SOCi Central lives within our Customer Education Services team, this role sits at the heart of how we help customers learn and succeed. Our team blends formal learning (through SOCi University) with informal learning (through peer conversations and shared experiences). The Community Manager will help bridge those worlds — creating opportunities for customers to grow their SOCi expertise and strengthen their local marketing strategies in a variety of ways, all under one roof.

SOCi expects to pay a base salary in the range of $57,000 - 88,000 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

A Day in the Life

  • Community Launch & Strategy
    • Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members.
    • Partner with Customer Education leadership to execute on the community vision and roadmap.
    • Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust.
  • Engagement & Content
    • Facilitate daily discussions, answer questions, and keep conversations active and valuable.
    • Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more).
    • Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources.
    • Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members.
  • Events & Programming
    • Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more.
    • Work with Customer Marketing to feature member stories and success strategies.
    • Support user-generated content initiatives like interviews, how-to videos, or community-led discussions.
  • Voice of the Customer
    • Gather insights, feedback, and trends from community discussions and share them with internal teams.
    • Partner with Product and Support to route feedback, track ideas, and follow up with members.
    • Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction.

You'll Thrive in This Role If You...

  • Enjoy experimenting, learning by doing, and finding creative ways to connect people.
  • Are comfortable working with a wide range of customers — from marketers to franchise owners — and can adapt your communication style to different personalities, levels of experience, and technical skills.
  • Are curious about how AI and emerging technologies can enhance community engagement, learning, and marketing—and you’re eager to explore how to apply those ideas.
  • Get energy from trying new approaches, measuring impact, and improving based on what you learn.
  • Are looking to build your career in the tech or SaaS space and want a role where you can make an impact early on.
  • Appreciate collaboration and enjoy working cross-functionally with education, marketing, and customer experience teams.
  • Take pride in helping people learn, grow, and succeed through shared experiences.

What You’ll Need to be Successful

  • Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
  • Must Have:  
    • 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you’ve built relationships and engaged with customers online. Tech/SaaS experience is a plus.
    • We also welcome candidates with transferable experience—maybe you’ve managed an online group, organized events, or built engagement in a digital space in another context. If you understand what makes a community thrive, we’d love to meet you.
    • A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions.
    • Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable.
    • Tech-savvy and eager to learn the SOCi platform inside and out. You don’t need to be technical, but you should be comfortable exploring new tools and figuring things out independently.
    • A self-starter with ideas. Since this is SOCi’s first dedicated community role, we’re looking for someone who’s excited to take initiative, experiment, and help shape the community’s direction.
    • Organized, adaptable, and confident collaborating with teams across departments.
    • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

This position will remain open with applications due by Jan 3, 2026. This position is being hired on an urgent basis. The application window may close before Jan 3, 2026  if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

  • Comprehensive Benefits Package (full-time permanent, non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment  (full-time, non-contract roles only)
    • Flexible paid time off
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.  

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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