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Payroll & Benefits Specialist

United States (Remote)

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Payroll Specialist. The Payroll Specialist is responsible for the end-to-end payroll operation across the U.S. and Canada. This role requires a deep understanding of payroll tax laws and regulation and statutory reporting requirements. This role serves as a key operational owner for ensuring accuracy, resolving complex payroll discrepancies and escalating tax notices. The Specialist oversees third payroll vendors; reconciles data, manages 401Ks/RRSP and supports audits.

SOCi expects to pay a base salary in the range of $70,000 to $80,000 USD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

How You’ll Make an Impact

Payroll and Benefits Operations & Auditing

  • Perform audits to validate pay setup, including pay rates, start and end dates, annual salary, pay type, pay frequency, auto pay, and default hours.
  • Administer employee benefit plans end-to-end, including enrollment, changes, leaves, and employee education.
  • Identify, investigate, and correct payroll discrepancies for active employees and new hires.
  • Process pay rate changes, terminations, and employee action forms (EAFs).
  • Process spot bonuses by adding appropriate earning codes, validating payroll timing, documenting approvals, and linking requests for audit support.
  • Support U.S. and Canadian payroll processing on semi-monthly schedules.
  • Process weekly off-cycle U.S. expense reimbursement payrolls in coordination with Accounting.
  • Ensure proper handling of Canadian reimbursements by preparing documentation for inclusion in the next regular payroll.
  • Collaborate with Accounting to validate and create monthly contractor invoices in Deel.
  • Ensure all employee documents are accurately categorized and stored to support compliance, audits, and record retention requirements.

Pension and Retirement Plan Administration

  • Process RRSP Payroll Deduction Authorization forms and maintain accurate employee records.
  • Coordinate RRSP deductions through Blue Marble based on deduction type.
  • Upload RRSP contribution files after each payroll.
  • Fund 401(k) contributions after each payroll cycle.
  • Calculate and post quarterly 401k and RRSP employer matches.

Compliance, Notices & Employment Verification

  • Manage weekly review of Earth Class Mail (ECM) HR inbox.
  • Process tax notices, PFML notices, unemployment claims, and other agency correspondence.
  • Coordinate investigations with Paylocity and respond through applicable state and agency portals.
  • Ensure reviewed notices are properly disposed of to maintain inbox and document storage integrity.
  • Complete employment verifications as requested.

Audits, Reporting & Cross-Functional Support

  • Maintain accurate documentation and audit trails for all payroll processes.
  • Collaborate with HR, Benefits, and Accounting teams to ensure operational alignment and compliance.
  • Manage annual, monthly, and quarter compliance reporting requirements, including workers’ compensation board; Employer Health Tax; internal and external audits, non-discrimination and compliance testing, and regulatory reporting

What You’ll Need to be Successful

  • Remote Opportunity: Ability to work 100% remotely 

  • Must Have:  
    • 5+ years of experience in Global Payroll Operations
    • Strong working experience and knowledge of U.S. and Canadian payroll processes.
    • Working experience administering US Benefits. 
    • Strong proficiency in Excel.
    • Exceptional attention to detail and audit-oriented mindset.
    • Ability to handle confidential information with discretion and professionalism.
    • Strong organizational skills with the ability to manage recurring deadlines.
    • Effective written and verbal communication skills.
    • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

  • Desired Skills (but not required):  
    • Experience with UKG, Paylocity or similar HRIS/payroll systems.
    • Experience with administering Canadian benefits.

This position will remain open with applications due by March 23, 2026. This position is being hired on an urgent basis. The application window may close before March 23, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

  • Comprehensive Benefits Package (full-time permanent, non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment  (full-time, non-contract roles only)
    • Flexible paid time off
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

 #LI-Remote

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