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Regional Director of Operations

Manhattan, NY

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. 

Your Contributions Matter Here 

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find: 

  • True ownership opportunities in a growing organization where your ideas can become organizational standards 
  • Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace 
  • Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations 
  • Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

 Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

 

Key Responsibilities

 

Build and develop high-performing teams by hiring, training, coaching, and empowering Practice Team Members.

Oversee daily practice operations to ensure business, clinical, and patient experience goals are consistently met.

Partner closely with the Market Medical Director and Therapy Supervisors to recruit, onboard, and support clinicians who embody our Mission and Values.

Collaborate with Business Development to execute growth strategies that expand referral sources, increase new patient intakes, and strengthen market presence.

Lead workforce planning, recruiting, and retention initiatives to ensure optimal staffing and performance across all supported practices.

Drive operational, financial, team, and clinical outcomes using KPIs to guide decision-making and improvement.

Refine and streamline processes, workflows, and procedures to enhance efficiency, productivity, and overall practice performance.

Provide consistent on-site leadership while holding local teams accountable to established KPIs and performance standards.

Cultivate a collaborative, solutions-oriented culture that aligns with SOL’s values and proactively addresses market challenges.

Develop and mentor talent to support ongoing growth and retain high-performing team members.

Coordinate provider scheduling and coverage models to reduce care disruptions, maximize utilization, and improve patient access.

Maintain a strong social operating system that ensures timely, transparent communication with internal and external stakeholders.

Model excellent teamwork by collaborating effectively and contributing positively to the team and company culture.

Ensure full regulatory compliance across all offices, maintaining high standards of quality and safety.

Oversee operations for 8–15 offices, providing strategic direction and hands-on support.

Skills & Experience

  • Bachelor’s degree in business administration, healthcare administration, or a related field preferred.
  • 5–7 years of experience in healthcare operations management, ideally in a multi-site environment.
  • Demonstrated success opening new offices and driving sustainable growth.
  • Proven leadership ability with experience managing, developing, and motivating teams.
  • Excellent communication, relationship-building, and interpersonal skills.
  • Comfort working in an evolving, fast-moving environment and navigating ambiguity.
  • Strong understanding of healthcare regulations and compliance standards.
  • Ability to analyze data, identify trends, and turn insights into actionable plans.
  • A track record of effective delegation that increases team impact and drives results.
  • Self-motivated, results-oriented, and energized by fast-paced, mission-driven work.

 

Compensation: base compensation between $140,000 and 150,000 with additional bonus opportunity of up to 20% paid annually

This position is located in our NYC market and will only entertain candidates in this market.

We do things differently at SOL. Our values guide everything we do: 

❤️ We lead with heart 
💡 We look for good in others 
💪 We strengthen each other 
🏆 We strive for excellence 
🚀 We break new ground 

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect. Join us in shaping the future of mental health care. 

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply. 

Ready to lead the charge? Apply today and help us build a brighter future for mental health! 

 

 

 

 

 

 

 

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