Care Team Member (Temporary)

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards 
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

Our Culture: How We Show Up Every Day

Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ We Lead with Heart 
💡 We Look for the Good 
💪 We Strengthen Each Other 
🏆 We Strive for Excellence 
🚀 We Break New Ground

Care Team Members at SOL...

• Deliver a warm, welcoming experience by greeting patients, answering phones, and providing exceptional customer service.
• Manage patient check-in, intake documentation, insurance verification, copay collection, and account balances.
• Coordinate patient scheduling, maintain accurate calendars, and document activities within the electronic health record (EHR).
• Support patient engagement throughout their care journey, including appointment follow-up, discharge, retention, and reactivation efforts.
• Triage and appropriately escalate patient concerns to clinical and practice leadership.
• Partner with clinical teams to ensure efficient patient flow and a seamless care experience.
• Maintain accurate patient, scheduling, billing, and charge capture information in the EHR and reporting systems.
• Build strong relationships with patients, families, referral sources, and community partners.
• Ensure compliance with all company policies and applicable HIPAA, CMS, OSHA, state, and federal regulations.
• Represent SOL Mental Health professionally in all interactions and contribute positively to team culture.
• Meet established productivity and performance goals.
• Perform other duties as assigned.

Job Requirements & Skills

• A passion for serving others is essential. You are energized by supporting customers and colleagues and are committed to delivering exceptional service in every interaction.
• Experience working within a physician practice or healthcare services with working knowledge of insurance plans; group health, HMO, PPO, etc is preferred.
• High level of professionalism in all aspects of work; especially in all communications internally and externally.
• Able to effectively manage difficult situations and de-escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone.
• Must be able to lift up to 15 pounds at times. 

Please note that this position will work out of our Central Park location.