People Operations, Data, and Technology Director

Re‑architecting U.S. healthcare demands speed, precision, and an obsession with details. Cadence is building a remote care delivery system that keeps older people healthy, out of the hospital, and at home. By pairing each patient with a dedicated clinical team that reviews their health every day, versus every few months, we catch issues early and intervene before they escalate. The result: measurably better outcomes for patients and less administrative burden for clinicians.

Today, Cadence supports tens of thousands of  active patients nationwide. Our AI‑powered system and scalable clinical model enable proactive, population‑level care. We’re among the fastest‑growing companies in healthtech, and we’re just getting started.

WHAT YOU’LL DO:

The People Technology, Data and Operations Director is a highly strategic, but also highly operational role, tasked to build and scale the infrastructure that powers our people programs and operations during a period of rapid scale.

This leader will design the operational backbone of the People function—establishing workflows, systems, and governance that ensure compliant, efficient, and scalable people processes across the worker lifecycle - embedded in, and powered by AI. 

A key priority for this role will be leading the evolution of our People technology ecosystem, including implementing a modern HRIS and service desk complimented and strengthened by AI, managing our current tools, and building the data and reporting foundation that connects People data to Finance and company-wide business intelligence. Ultimately we want the People function to help deliver margin improvements for the business and enable and support the business in achievement of business goals. 

People Operations & Process Excellence

• Design, document, and implement scalable workflows, SOPs, and SLAs across the People function.
• Establish continuous improvement processes to ensure operational excellence as the company scales.
• Build and manage end-to-end people operations processes including:
• Recruiting and hiring operations support
• Offer management and new hire processing
• Onboarding and employee lifecycle management
• Job and compensation change tracking
• Offboarding and exit processes

• Own operational compliance across key processes including:
• Background checks
• Right-to-work verification
• Regulatory and workforce data collection
• Required U.S. reporting (non-payroll data)

• Ensure operational rigor, audit readiness, and compliance with applicable employment regulations.

People Technology & Systems

• Own the strategy and management of the People technology stack.
• Implement and manage a modern HRIS platform to support employee lifecycle management and workforce analytics.
• Implement a People service desk with AI to streamline employee support, ticketing, and service delivery.
• Manage and optimize the current HR technology ecosystem including:
  
  • Gem
  • JuiceBox
  • Metaview
  • Greenhouse
  • BambooHR
  • Unthread
  • Anthropic

• Evaluate and implement additional tools as needed to support scale and automation.
• Own system governance, integrations, access management, and data quality.

People Data, Reporting & Analytics

• Build the foundation for People data collection, governance, and reporting.
• Develop dashboards and reporting that provide insight into workforce trends, hiring, retention, and compensation.
• Partner with Finance, Business Intelligence, and Data teams to integrate People data into broader company analytics.
• Establish automated reporting pipelines and dashboards to support executive decision-making.

Cross-Functional Partnership

• Partner closely with Talent Acquisition, Finance, Legal, and leadership teams to ensure people programs support business growth.
• Support strategic planning related to headcount growth, operational scaling, and compliance requirements.
• Ensure that People systems and programs are aligned with company objectives and operational needs.

WHAT YOU’LL NEED:

• Minimum 10+ years of progressive experience across People Operations, Data, and HR Technology.
• Experience building and scaling People infrastructure in high-growth technology companies.
• Proficiency in using and leveraging AI tools to automate work, deliver efficiency and scale, and drive significant adoption of AI tools.
• Strong experience implementing and managing HRIS systems and People technology stacks.
• Experience designing scalable HR operations including workflows, SOPs, and service delivery models.
• Strong analytical skills and experience building people analytics dashboards and reporting frameworks.
• Excellent project management and process improvement capabilities.
• Ability to operate both strategically and hands-on in a fast-moving environment.
• Desire to, and ability for, working hyper autonomously within a fully remote workforce.
• Excellent organizational and communication skills. 
• Ability to connect the dots across complex, cross-functional HR initiatives.
• Proficiency in using analytics and dashboards to communicate progress and insights.
• Ability to translate complex strategies into clear, actionable communications.
• Ability to navigate complex organizational dynamics and drive change in uncertain environments.

WHAT SUCCESS LOOKS LIKE:

• Scalable, well-documented and automated people operations processes that support rapid scale.
• A modern HR technology ecosystem that provides efficient employee experiences and reliable workforce data.
• Clear, actionable workforce insights available to People leadership, Finance, and executives.
• A strong operational foundation that enables the People team to focus on strategic impact, not administration.
• Significant, impactful adoption of, and increase of competency for, AI solutions across People and the broader business.

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. 

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team.  Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.