Director of Revenue Operations

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical  outcomes.  To  enable  our  clinicians  to  thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

The Director of Revenue Operations will be a key leader responsible for the strategic direction and operational execution of the entire revenue cycle. This role will oversee all aspects of revenue generation, from patient access and registration to billing, coding, and collections. This position will develop and implement strategies to maximize revenue, minimize denials, improve cash flow, and ensure compliance with all applicable regulations. The ideal candidate will possess a deep understanding of healthcare revenue cycle management, strong analytical skills, and a proven track record of driving operational excellence.

What you will do  

As the leader of our Revenue Operations team, you’ll drive strategy, optimize processes, and ensure end-to-end excellence across the revenue cycle. This is a high-impact role where you’ll collaborate with senior leadership, lead a talented team, and use data and technology to improve financial performance and scalability.

You will:

• Develop and execute strategic plans that align revenue cycle performance with company goals

• Oversee all aspects of the revenue cycle, from patient access and billing to collections and denials management

• Track key performance metrics, identify improvement opportunities, and ensure compliance with HIPAA, CMS, and payer guidelines

• Lead process improvement initiatives using best practices and methodologies like Lean or Six Sigma

• Leverage data to uncover trends, guide decisions, and communicate performance to senior leadership

• Recruit, mentor, and develop a high-performing team with a focus on collaboration, accountability, and growth

• Manage payer relationships, resolve complex issues, and analyze reimbursement trends

• Optimize our use of EHR and practice management systems, and recommend new tools to drive efficiency

Who You Are

• Bachelor's degree in healthcare administration, business administration, finance, or a related field (Master's preferred).  

• Minimum of 10 years of progressive experience in healthcare revenue cycle management, with at least 5 years in a leadership role.

• Proven track record of successfully leading and optimizing revenue cycle operations.

• Strong understanding of medical billing, coding, payor regulations, and healthcare finance.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong leadership, communication, and interpersonal skills.  

• Proficiency in using EHR and practice management systems.

• Knowledge of Lean Six Sigma or other process improvement methodologies.

• Certification in revenue cycle management (e.g., CRCR, CPCO) is highly desirable.

Our Benefits 

This role includes a base salary range of  $160,000- $185,000, plus variable bonus and equity. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.