New

Manager, Enterprise Applications-ServiceNow

United States, San Diego, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

We are looking for an experienced and motivated Manager to join our IT Enterprise Apps team. In this role, you will lead a group of developers and quality assurance professionals, driving the design, development, and delivery of high-quality solutions on the ServiceNow platform. You will be responsible for managing the full development lifecycle, ensuring robust testing practices, and aligning our ServiceNow capabilities with business needs.  

This is a fantastic opportunity for a leader who enjoys building strong teams, improving processes, and making an impact through technology. 

Key Responsibilities 

  • Lead, mentor, and manage a team of ServiceNow developers and QA engineers.  

  • Set performance goals, conduct evaluations, and foster a culture of continuous learning and improvement.  

  • Align team priorities with business objectives and ensure timely delivery of projects 

  • Oversee the design, development, configuration, and customization of ServiceNow modules (ITSM, HRSD, SPM, WSD, NowAssist/Virtual Agent etc).  

  • Establish coding standards, development best practices, and carry out adherence across the team.  

  • Review and approve solution designs, scripts, integrations, automation and workflows to ensure platform stability and reliability. 

  • Collaborate with architects and stakeholders to design scalable and future-proof solutions.  

  • Ensure compliance with release management policies and minimal disruption during upgrades.  

  • Provide regular reporting on development progress, testing results, and platform performance. 

Required Qualifications & Experience  

  • 7+ years of proficiency in ServiceNow development and platform administration.  

  • 3+ years in a leadership or managerial role leading development and QA teams.  

  • Proficient in ServiceNow functions (ITSM, HRSD, WSD, SPM, App Engine, Now Assist needed; ITOM preferred).  

  • Experience with Integrations, scripting (JavaScript, Glide API), and automation.  

  • Demonstrated proficiency in building, implementing, and guiding guidelines for ServiceNow, with a focus on well-rounded and scalable solutions. 

  • Experience implementing ServiceNow Virtual Agent for automated conversational workflows and Now Assist Gen AI features 

  • Ability to design and optimize Natural Language Understanding (NLU) models for chatbot and search use cases. 

  • Strong leadership, mentor, and team-building abilities.  

  • Strong analytical, problem-solving, and decision-making skills.  

  • Superb communication and collaborator management abilities. 

Certifications  

  • ServiceNow Certified System Administrator (CSA)  

  • ServiceNow Certified Implementation Specialist (CIS) in one or more modules  

If you’re eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive, we’d love to hear from you!

 

 

#LI-GM1

 

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$160,700 - $241,100 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Which of the following ServiceNow modules do you have experience: *
Select...
Select...

US Voluntary Demographic Question

 

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time.

 

Protected Veteran

You are a “protected veteran” under United States law if any of the following apply to you:

  • Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. 
  • Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years.
  • Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

 

Disability

Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...