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Manager, Client Solutions

New York, NY

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

 

As Manager, Client Solutions you will be the point person during the pre and post-sale campaign life cycle to ensure that we are delivering best in class service to our advertising partners. You obsess over process, are detail- oriented, resourceful, and thrive in a fast-paced ever-changing environment. You are comfortable speaking with clients (both agencies and advertisers) as well as working with internal teams in Marketing, Subscription, Finance, Production, Analytics, and Sales. This position is part of Sony Music’s podcast team in New York City and reports to the Client Solutions Director for Podcasting.

What you'll do:

  • Serve as a key liaison throughout the campaign lifecycle, supporting the sales team and ensuring smooth coordination between internal departments and clients.
  • Ensure that all campaign deliverables are on time and all teams involved in the fulfillment process are up to date on any campaign details.
  • Respond to RFPs to ensure all client deliverables are met in a proposal.
  • Possess a client-centric attitude to ensure that all recommendations are strategic and meet campaign objectives to drive revenue growth.
  • Understand client goals and KPIs to effectively communicate needs to all internal teams at any point in the sales process.
  • Participate in post-sale wrap up calls and meetings.
  • Skilled in managing campaign billing, reconciliation, and ensuring accurate invoicing across teams.
  • Respond to client requests throughout the lifecycle of the campaign such as reporting requests, study reports, air checks and other items.
  • Have a strong knowledge and understanding of attribution and brand study platforms in the podcasting space.
  • Develop strong relationships with cross-functional internal teams including Finance, Data Reporting, Subscription, Production and Marketing to deliver cohesive best-in-class customer service to clients.
  • Communicate regularly with Ad Ops and Sales teams for:
    • IO Review
    • Flight Dates
    • Targeting
    • Creative
    • Studies
    • Tags
    • Impression Goals
    • Forecasting
  • Work within our CMS and OMS to set up campaigns to track revenue.
  • Work within our ad server to set up campaigns to go live, monitor their delivery, and report on their performance. 
  • Proficient in campaign management, forecasting, copy tracking, and utilizing various ad operations tools to ensure smooth execution and performance tracking.

Who you are:

  • 3+ years working in Client Solutions in the media industry/agency space.
  • Client facing experience a must
  • Proven success record and experience with pre and post sales process for media advertising campaigns and sponsorships.
  • Agency experience preferred but not required 
  • Solution oriented, client focused, flexible, top-tier organization & excel skills
  • Ability to manage expectations with both internal and external teams.
  • Experience working with autonomy and making decisions that will benefit both the client and the organization.
  • Strong relationship management and communication skills.
  • Bonus: Fan of podcasts

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$70,000 - $75,000 USD

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