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Client Success Partner

Dallas, Texas

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet 
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

We are seeking a highly skilled and client-focused Client Success Partner to join our team. This position emphasizes account management within the Dallas and Fort Worth territory, with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills, a customer-first mindset, and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions.

Essential Functions: 

  • Develop and nurture meaningful connections with clients in person to build strong, long-lasting relationships 
  • Develop and implement strategies to generate referrals from satisfied clients
  • Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
  • Visit clients in person to address and resolve escalated support tickets and conduct on-site health check-ins to ensure client satisfaction 
  • Deliver comprehensive in-person training sessions for clients to effectively use the SpotOn software and its features
  • Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach 
  • Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
  • Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system
  • Periodically perform the installation and configuration of SpotOn hardware and networking devices
  • Conduct on-site surveys to determine hardware placement, verify low-voltage wiring, and identify power outlets' locations
  • Conduct business reviews, virtually and in person

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

  • Ability to travel and work on-site at various merchant locations in the Dallas/Fort Worth Area
  • Must have access to a car (you will be reimbursed for gas and milage)  
  • Minimum of 2 years of management experience working in the restaurant industry
  • Minimum of 2 years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience
  • Minimum of 1 year of experience delivering in-person training sessions
  • Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals
  • Familiarity with low-voltage wiring principles, identification, and verification of wired connections
  • Excellent interpersonal and communication skills, with the ability to connect with merchants and address their concerns effectively
  • Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets
  • Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner
  • Proficiency in training end-users in software applications, preferably in a face-to-face setting
  • Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues
  • Ability to travel and work on-site at various merchant locations as needed
  • *SpotOn Restaurant POS experience is a huge plus!

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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