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Helpdesk Technician I

Royal Oak, MI

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet 
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

ESSENTIAL FUNCTIONS 

  • Keep regular office hours in assigned SpotOn office
  • Handling tickets for tasks such as;
    • User administration (onboarding, offboarding, changes, resets, unlocks, etc)
    • Desktop support (hardware, software, and services)
    • Licensing (provisioning and deprovisioning)
    • Hardware requests
  • Asset tracking (assignment, return, retirement)
  • Auditing (User and Accounts)
  • Regular maintenance and patching
  • Basic hardware setup and repair

MINIMUM QUALIFICATIONS

  • Google Workspace User/Group Administration
  • Macintosh and Windows Configuration and Administration
  • Experience Troubleshooting Desktop Hardware
  • Experience Upgrading and basic repair of PC hardware
  • Basic Experience with Networking Technologies
  • VoIP Softphone Experience
  • Good verbal and written communication skills

EXPERIENCE REQUIREMENTS (Include number of years required for each experience)

  • 1 year in similar Helpdesk role or 2 years in technical support

EDUCATION REQUIREMENTS

  • High school diploma

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

  • Must be able to remain in a stationary position a minimum of 50% of the work day
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Occasionally lifts and carries equipment in the office weighing up to 20 pounds

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time. 

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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