Back to jobs
New

Workplace Experience & Operations, Associate Manager

Chicago, IL

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet 
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

We're seeking a dynamic Associate Manager to lead our Chicago office operations and execute our workplace experience programs across all US locations. This hands-on leadership role focuses on implementing established workplace strategies while managing day-to-day operations, requiring someone who thrives in fast-paced environments and excels at translating strategic vision into exceptional employee experiences.

What you'll do:

Chicago Office Management & Events

  • Serve as the welcoming first point of contact for visitors and team members, embodying our company culture and values
  • Create and execute engaging office events and team celebrations that foster connection and belonging.
  • Manage comprehensive office operations including vendor relationships, supply management, facilities maintenance, and workspace optimization
  • Ensure a seamless, professional experience for all office visitors and employees

Team Management

  • Lead and develop a three-person US office manager team, providing hands-on coaching and mentorship
  • Set high performance standards and ensure consistent execution of workplace experience initiatives
  • Work collaboratively alongside your team, getting into the details to provide training, support, and guidance
  • Foster a culture of excellence, accountability, and continuous improvement within the operations team

Workplace Experience Program Management 

  • Execute SpotOn's workplace experience strategy across all US offices, ensuring consistent implementation based on business needs, employee feedback, and evolving priorities
  • Work collaboratively with the broader workplace team to standardize processes, systems, and experiences across multiple office locations
  • Support the design, maintenance, and optimization of workplace systems, processes, and programs that create seamless and consistent employee experiences
  • Own relationships with key internal and external partners, including vendors (property management, security, cleaning services), ensuring service quality, contract management, and timely issue resolution
  • Collaborate cross-functionally with Marketing and People teams to plan and execute internal events that drive engagement and company-wide connection
  • Identify operational gaps and inefficiencies, recommending and implementing solutions that support scalability and exceptional employee experience

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. 

  • 2+ years of experience in office management, people operations, workplace experience, or similar roles
  • Proven experience managing and developing teams in a fast-paced environment
  • Demonstrated track record of successful event planning and execution
  • Strong budget management and financial forecasting experience
  • Excellent interpersonal skills with a naturally welcoming and professional demeanor
  • Exceptional organizational skills with meticulous attention to detail
  • Experience working in high-growth, dynamic business environments
  • Proficiency with Google Workspace and Microsoft Office Suite
  • Strong analytical skills with experience tracking and reporting on operational metrics

Ideal Candidate Qualities

  • Culture Champion: Passionate about creating inclusive, engaging workplace experiences
  • Hands-On Leader: Comfortable working alongside your team and diving into operational details
  • Problem Solver: Proactive in identifying issues and implementing creative solutions
  • Relationship Builder: Skilled at managing multiple stakeholder relationships simultaneously
  • Adaptable: Thrives in changing environments and can pivot strategies based on business needs
  • Communication Expert: Clear, professional communicator across all levels of the organization

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

  • Our base pay ranges from $70,000 - $90,000 for this position. Offers will be reflective of the candidates location and experience.
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

Create a Job Alert

Interested in building your career at SpotOn: Corporate? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpotOn: Corporate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.