Operations Manager

This remote flexible role can be based in any of these states: AZ, NY, TX, FL & MA.

The Company

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. We partner directly with employers, healthcare systems, and workforce organizations to design and deliver programs that build durable talent pipelines in allied health, technology, and other high-demand fields, producing measurable business and workforce outcomes.

The Opportunity

Springboard is hiring an Operations Manager to own the systems, automations, and operating workflows that keep our teams running smoothly as we scale across multiple programs and business units. This role is equal parts build and maintain: you will create new operational systems where needed, and you will also continuously improve and stabilize existing processes, tooling, and integrations.

You’ll be the go-to partner for stakeholder teams across Sales, Customer Success, Customer Support, Product, Engineering, and more, helping translate real operational needs into clear, scalable solutions. This is an individual contributor role (no people management) for a highly curious self-starter who thrives in ambiguity, enjoys debugging, and cares deeply about making systems work better over time.

What You'll Do

• Own intake requests: Run an intake and prioritization process for operational requests and issues. Clarify requirements, assess impact and urgency, set expectations, and communicate timelines and tradeoffs.
  
  
• Maintain operational health: Monitor and troubleshoot existing workflows and automations, resolve broken integrations and data issues, and proactively surface risks before they impact teams or learners.
  
  
• Design and improve workflows: Diagnose inefficient or fragile processes across teams and programs, then redesign them to reduce manual work, clarify ownership, and improve quality and consistency.
  
  
• Build scalable systems: Create or extend operational infrastructure for new initiatives and existing program needs, but with a focus on durability and long-term maintainability, not one-off builds.
  
  
• Be the tooling and integration expert: Become the in-house expert on HubSpot and Zapier and work across tools such as Vero, Typeform, Canvas, Asana, Appcues, JustCall, and internal systems. Help teams understand what’s possible, translate needs into solutions, and ensure tools “talk to each other” reliably.
  
  
• Document and enable: Create clear documentation for workflows, automations, and processes so institutional knowledge is accessible and teams can self-serve where appropriate.

What You Bring

• Technical fluency with operational tools: 5+ years of experience working with operational tools. Expertise in HubSpot and Zapier is a must, along with the ability to quickly ramp up on other 3rd party tools and internally-built systems. You should be comfortable configuring integrations, troubleshooting automations, and understanding how data moves between platforms. Knowledge of programming is highly desirable, though not essential.
• Project management and prioritization skills: This role centers on intake, scoping, and sequencing work across multiple stakeholder teams. You need strong judgment about business impact and the ability to manage competing priorities while communicating realistic timelines. You’ll need to deliver reliably while keeping stakeholders informed and aligned.
• Process design and systems thinking:  You can review systems and workflows and quickly diagnose what’s breaking, what’s inefficient, and what will create the biggest leverage. You’re an expert in building systems that scale. 
• Stakeholder communication and cross-functional collaboration:  You’re comfortable partnering with both technical and non-technical teams, asking the right questions, documenting decisions, and closing loops promptly and proactively.
• First-principles problem solving: You’re comfortable operating in ambiguity and reasoning independently without a predefined playbook. You approach problems with curiosity and rigor, digging in to understand root causes rather than treating symptoms. You can hold multiple threads at once, context switch across initiatives without losing momentum, and adapt quickly as priorities evolve, while still driving problems to clear, well-reasoned solutions.

Your First 90 Days

30 Days: Complete a deep, proactive dive into Springboard’s operational systems, tools, and existing workflows to understand how they are used in practice. Meet with key stakeholder teams to learn their goals, constraints, and recurring pain points. Participate in an intensive onboarding and training period focused on listening, learning, and building context before making changes.

60 Days: Begin actively triaging and resolving existing operational issues, including workflow adjustments, automation fixes, and system maintenance. Support intake and prioritization of requests, edit and refine current processes, and strengthen documentation for business-critical workflows. The focus at this stage is improving reliability and efficiency within existing systems rather than building net-new infrastructure.

90 Days: Begin to step fully into the role as an operational expert and autonomous problem solver. Lead solution design for higher-impact initiatives, including building new workflows or automations where needed. Drive clarity on requirements, ask the right questions, flag risks and tradeoffs, and deliver systems improvements that create measurable business impact and support ongoing scale.