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Senior Network Operations Manager, Specialty Care

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations for our Specialty Care teams, ensuring the highest standards in provider vetting for our programs. 

You’ll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers. You’ll also help drive efficiency and scalability for our clinical team by improving workflows, creating tools, and leveraging data to inform decisions. You’ll report into the Director of Operations, Specialty Care. This is a full time, remote position on our team reporting to the Director of Operations, Specialty Care. Occasional travel may be required for in-person team events.  

What you’ll be doing: 

Provider Vetting & Network Operations

  • Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams
  • Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners
  • Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers

Workflow Optimization & Efficiency

  • Collaborate with internal Clinical teams to design and document SOPs for providers
  • Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
  • Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
  • Track and analyze key metrics to inform process improvements and support clinical team performance

Capacity Planning & Scalability

  • Forecast provider network needs based on referral volume and member demand
  • Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly
  • Support the design of scalable systems and processes that align network growth with demand

What success looks like in this role:

  • A standardized, high-quality internal provider vetting process is established and maintained
  • Provider operations scales effectively to meet growing Specialty Care needs
  • Provider network capacity aligns with demand, supporting timely access to care
  • Clinical teams experience reduced manual burden through process improvements and tools

What we expect from you:

  • 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems
  • 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting
  • Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments
  • Strong project management and documentation skills; able to bring clarity across multiple stakeholders
  • Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand (including capacity planning), and drive operational efficiency
  • Attention to detail, follow-through, and ability to manage competing priorities
  • Strong written and verbal communication skills; able to synthesize complexity for diverse teams

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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