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Audio Visual, Lead

New York, New York, United States

Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.

· Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.

· Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.

· Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.

· Ability to troubleshoot, upgrade and /or replace AV components.

· A clear understanding of audio-visual signal flow troubleshooting.

· General understanding of industry leading vendor equipment.

· Ability to coordinate external vendor support when required.

· Complete familiarity with—and adherence to—standard business practices and procedures.

· Fully meet key support performance metrics and SLA’s.

· Familiarity with Service now ticketing.

· Consult, manage, and possibly lead client pitch expectations and technology support.

· Strong understanding of Crestron, Poly and Cisco AV endpoints.

· Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.

· Live event production and support experience.

· Consistent and accurate AV inventory management.

· Real time communication of any high-profile event issue.

· Creating a productive work environment using trust and other appropriate strategies

· Assessing team performance and providing feedback to employees.

· Create an inspiring team environment with an open communication culture.

· Set clear team goals.

· Oversee day-to-day operation, delegate tasks and set deadlines.

· Monitor team performance and report on metrics.

· Motivate team members.

· Discover training needs and provide coaching.

· Listen to team members’ feedback and resolve any issues or conflicts.

Soft Skills

· Exemplary communication and follow-up skills.

· Ability to work well individually or in a team setting.

· Outstanding customer service and the ability to build working relationships with business stakeholders.

· Industry Certification (preferred)

· Certified Technology Specialist - CTS

· Looking for a candidate with three high-level skills:

1. Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.

2. Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.

3. Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens.

Physical Demands:

§ Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

§ Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

§ Physically able to talk on the phone and input data simultaneously.

§ Ability to lift or move 40 lbs. or greater.

§ Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Pay Range

$36 - $40 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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