CSA- Corp Operations Coordinator

Title: Corporate Operations Coordinator

You, as the Corporate Operations Coordinator, will be the go-to person within the Operations team across the organization for Corporate Operations Customer Support and Conference Room/Events Management. Using your strong general knowledge of department policies and procedures you will route service requests to the appropriate provider. As the Corporate Operations Coordinator you become the primary service request support for portable AV equipment and conference rooms to the corporate employee population. With your well-rounded knowledge of all aspects of the Corporate Operations department, affiliated departments, and the company, you will serve as a resource to internal customers/employees.

Corporate Operations Support 

• Flexibility to be assigned and transition as needed to multiple buildings. 
• Conduct weekly building inspections as assigned by Supervisor, noting issues relating to maintenance and janitorial utilizing the checklist. Open work orders for issues noted during inspection. Report inspection results to Supervisor if needed. 
• Answer high volume of incoming calls and emails. Determine appropriate group to handle service request and open appropriate service tickets, with the ability to respond to re-routed customer requests. 
• Assist internal Corp. Operations Representatives (COR), Engineers, Facilities PM’s, and Carpenter with various customer requests utilizing our facilities ticketing platform. Assign these requests within documented appropriate timelines which may include electrical, flooring, lighting, HVAC service calls, painting, plumping, café, furniture movement, etc. 
• Build rapport and solid relationships with internal customers, other service support departments, and Operations vendors. Which would include meeting customers for review of requests, partnering with the café team on needs, ordering supplies for Janitorial team, filling out daily janitorial log items, maintaining vending units and coffee supplies, weekly floor care requests, recycle pick-up coordination, monitor fire & life safety for code compliance, etc. 
• Hands-on support for COR duties when needed, i.e. set-ups, box moves, deliveries and AV support. Assist in providing this team additional information to complete their assigned tickets on time and to customer expectations. Conference Room/Events Management 
• Serve as key point of contact for internal customers holding various events or meetings. You will be the coordination expert to assist in determining room preference and room configurations that will best serve the customer’s needs. Page 13 of 20 Master Services Agreement May 2021 
• Potentially compile nightly setup listing for the campus conference rooms, detailing setup requirements. Communicate nightly setups to Corporate Operations Representative staff and define for janitorial if needed, partner with Global Events and AV Tech to ensure set-ups are completed fully for customer needs.

Required Qualifications:

• Broad knowledge of Corporate Operations policies and procedures. 
• Excellent customer service skills with a pleasant phone demeanor while handling multiple phone lines. Along with a calm demeanor during stressful situations. 
• Ability to work in a flexible, positive, and team-oriented work environment, while being open to constant change and a mindset to initiate and/or embrace process improvement. 
• Juggle multiple projects with multiple client groups simultaneously and the political savvy to prioritize accordingly. Remaining organized and working independently. 
• Excellent communication skills (verbal and written). 
• Substantial knowledge and experience using a PC and its associated software packages, such as Word, Excel, PowerPoint, and Outlook. 
• Treat confidential information appropriately.
• Lead and communicate to team members concerning workload and pending tasks. 
• 2+ years of office coordination or hospitality experience preferred. 
• Facilities or call center experience is a plus. · Ability to walk, stand, kneel, and carry objects up to 60 lbs.

Minimum educational level:

• High school diploma or GED.
• College degree preferred

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.