Receptionist (Hospitality)

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview:

The Receptionist will help to elevate the office experience by providing personalized, client-centric services and administrative support. They will provide exceptional service by greeting and assisting all visitors and answering inbound calls and emails. They continuously offer the highest level of service to all corporate employees and their visitors. They maintain a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide top-tier customer experience. They will work proactively with their teammates to provide curated experiences, general office support, and hospitality services. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Typical Working Hours: Mondays to Fridays, 7:30AM-4:30PM

Duties and Responsibilities:

• Provide 5-star customer service to all employees and visitors across all communication channels.
• Greet, check in, and assist visitors; manage visitor registration, NDAs, and temporary badges.
• Answer and route calls professionally, including confidential inquiries; update phone and speed-dial lists.
• Maintain reception area cleanliness and oversee visitor amenities.
• Coordinate with Security for access cards, parking passes, and badge issues; track and follow up on loaned access cards.
• Notify staff of incoming deliveries and coordinate with Mail Room as needed.
• Support scheduling of meeting rooms, ordering catering, and light administrative tasks.
• Coordinate with AV and Facilities teams; submit work orders when required.
• Assist with hospitality tasks including replenishing pantry, conference, and kitchen areas.
• Support meeting room setups and monitor office supply levels.
• Assist with copy/print requests and ensure equipment functionality.
• Build strong relationships with employees and teams; maintain professionalism in all interactions.
• Seek out additional tasks during downtime and provide backup support for front- and back-office functions.

Qualifications:

• High school diploma required, degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles within a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.
• Hospitality or customer service certification a plus.

Physical Demands:

• Regularly lift or move up to 40–60 lbs. using standard equipment.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office equipment and computer systems.
• Must be able to perform tasks requiring close and distance vision, color vision, and depth perception.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ot designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.