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IT Support Technician

Denver, Colorado, United States

About SRS Acquiom   

SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction -supporting over 10,000 deals worth more than $1.7 trillion along the way.

Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line.

We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves.

If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

A few perks of working here:

  • Day‑one coverage: medical, dental, and vision plans so you’re protected from the start
  • A 401(k) with a 4% company match to keep your future on track
    Discretionary time off—take the time you need, when you need it
  • Employer‑paid life insurance, with the option to add extra coverage for peace of mind
  • Employee Assistance Programs for confidential support when life gets complicated
  • Discounted pet insurance (because furry family members count, too)
    A fitness credit to back your health and wellness goals
  • Pre‑tax plans for dependent care, transportation, and flexible spending
  • Transportation reimbursement to ease the cost of getting here
  • Extra benefits reimbursements for the little things that make work and life run smoothly

Position Summary   

SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintaining network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. The ideal candidate will support internal clients, understand laptop and mobile device troubleshooting, be eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline-driven environment. 

This is a hybrid position based in Denver, CO. The hourly rate for this role is between $31.25 and $36.06 ($65k—$75k), depending on experience level.

Primary Responsibilities   

  • Provide hardware and software support for in-person and remote clients with macOS and Windows systems, mostly macOS devices.
  • Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in person); manage tickets to completion.
  • Perform end-user training on macOS and other company-provided software and hardware.
  • Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues.
  • Test and deploy new software, hardware, procedures, installation, conversion, and upgrade activities.
  • Maintain a database of all staff inventory, user accounts, and logins to facilitate the onboarding and offboarding processes.
  • Engage with vendors when necessary to research issues, determine, and implement the recommended solutions.
  • Maintain inventory levels of equipment to facilitate the onboarding process.
  • Provision user accounts in cloud apps, VoIP systems, cloud faxing, copiers, and secure printing management systems. 
  • Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1.  
  • Maintain employee backup system as part of Disaster Recovery/Backup Plan.
  • Automate help desk tasks and maintain security profiles for laptops and company smartphones via MDM software (JAMF/Intune).
  • Follow documented troubleshooting procedures and standards.
  • Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation.
  • Other tasks as assigned 

 Required Qualifications & Skills 

  • A bachelor’s degree or equivalent combination of education, training, and experience is preferred.
  • Candidate must have at least 1 year of experience supporting macOS laptops or desktops in an enterprise environment.
  • Experience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS.
  • Proven ability to listen respectfully and communicate effectively with non-technical staff.
  • Computer configuration and application setup experience, with equal weight given to Windows and macOS.
  • Experience installing and troubleshooting network infrastructure and technologies, including wired and wireless infrastructure, VoIP, and managed printing.
  • Experience using centralized management/MDM tools for OS configuration and administration.
  • Knowledge of basic printer maintenance tasks, such as clearing paper jams and toner replacement.
  • Ability to follow written documentation for tasks and procedures.

Desired Characteristics   

  • Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies). Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO providers (ie. OKTA, OneLogin, JumpCloud)
  • Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
  • Experience working in financial services or legal environments 

Physical Requirements/Special Demands  

  • Must be available to work standard business hours and occasional nights/weekends.   
  • Must be able to work on-site in the Denver office
  • Must be able to lift 30 lbs routinely 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice.  

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status.  Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources. 

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