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Manager, Enterprise Client Services

United States

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

StackAdapt is hiring a Manager of Client Services (MCS) for the Enterprise revenue organization. Reporting to the Director of Enterprise Client Services, the Manager of Enterprise Client Services will lead a world-class team of Account Managers, with the goal of upholding our reputation of delivering industry-leading customer service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to drive increased investment and come up with unique solutions that ensure client satisfaction. 

What you'll be doing:

  • Leading a team of AMs, the MCS will ensure that all members of the team understand the objectives of the company and work together to achieve them.
  • Take a proactive approach working with Brands, Agencies, and Holding Companies in planning and scaling the business to achieve high growth plans and optimal performance.
  • Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives. 
  • Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high-potential accounts.
  • Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
  • Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education. 
  • Hire new AMs and contribute to the development of training materials to help onboard new team members.
  • Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.
  • Prioritize the development of each direct report by collaboratively creating and implementing individualized growth plans that focus on skill enhancement, career progression, and personal development.
  • Act as a main point of contact for your portfolio of accounts.
  • Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
  • In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
  • Travel as necessary.

What you'll bring to the table:

  • Extensive media experience and programmatic knowledge
  • Real Time Bidding/programmatic expertise (DSP, Ad Network)
  • Experience working with enterprise level customers across both brands and agencies
  • 3+ years of experience managing a team
  • Willingness to lead from the front, with a proven ability to inspire and energize teams
  • Established track record of overcoming challenges, driving solutions, and making data-driven decisions
  • Foster a culture of trust, transparency, collaboration, and accountability
  • 5+ years of experience in account management, planning, and execution in the programmatic space
  • Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
  • Detail and process-oriented thinker with superior organizational and time management skills
  • Proven success in managing client relationships and assisting in growing revenue
  • The ability to grasp and communicate technical concepts and platform-based knowledge
  • Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
  • Strong interpersonal, verbal and written communication skills
  • Familiarity with the latest digital advertising trends and ideas
  • Huge bonus if you've used StackAdapt!

StackAdapter's Enjoy:

  • Highly competitive salary
  • Retirement/ 401K/ Pension Savings globally
  • Competitive Paid time off packages including birthday's off!
  • Access to a comprehensive mental health care program
  • Health benefits from day one of employment
  • Work from home reimbursements
  • Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, books etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave program
  • A friendly, welcoming, and supportive culture
  • Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
 
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
 
About StackAdapt
 
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
 
2024 Best Workplaces for Women and in Canada by Great Place to Work®
 
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