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Service Operations Technician

New Stanton, PA

About Stack:

Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorporates cutting-edge advancements in artificial intelligence, robotics, machine learning, and cloud technologies, empowering us to create innovative solutions that address the needs and challenges of the dynamic trucking transportation industry. With decades of experience creating and deploying real world systems for demanding environments, the Stack team is dedicated to developing an autonomous solution ecosystem tailored to the trucking industry's unique demands.

What We're Looking for:

Our Mission is to safely deliver focused, end to end testing and execution of Stack AV's autonomous driving business. Service Operation’s mission is to create and maintain a service operations strategy to enable Stack AV Operations.

This position is located in New Stanton, PA but requires 40-60% travel.

Our Objectives:

  • Enhance Safety: Develop and implement training programs that prioritize safe driving practices, compliance with regulations, and risk mitigation strategies. 
  • Improve Operational Efficiency: Identify opportunities to streamline processes, optimize resource utilization, and increase overall efficiency in trucking operations through continuous improvement initiatives.
  • Promote Innovation: Encourage innovative thinking and the exploration of new technologies, tools, and practices that can improve the effectiveness and efficiency of our trucking operations. 
  • Enhance Customer Satisfaction: Continuously assess customer needs and expectations, and strive to exceed them through exceptional service, on-time deliveries, and proactive communication. 
  • Collaborate and Communicate: Foster a collaborative and open environment, encouraging effective communication, knowledge sharing, and teamwork.

Responsibilities: 

  • Conduct detailed inspections and routine maintenance of vehicle systems, including chassis, suspension, brakes, steering, and throttle.
  • Diagnose and repair mechanical issues specific to autonomous vehicles like sensor installation and alignments.
  • Collaborate closely with Fleet Operations and respond to fleet blocking issues in a timely manner.
  • Work cross functionally with Engineering & Hardware teams to deliver diagnostic solutions on complex issues.
  • Experience with vehicle maintenance including diagnostic and repairs.
  • Travel as business needs require in order to provide service coverage (40-60%).

Qualifications:

  • A SAFETY FIRST MINDSET.
  • Clear communication, attention to detail, consistent execution, excellent problem-solving abilities, and disciplined organization skills.
  • Experience with diagnosing and repairing modern CAN bus-based automotive systems.
  • Functional understanding of tractor/trailer repairs and maintenance including tires, brakes, and air systems.
  • Ability to diagnose and repair automotive electrical systems and sensors.
  • Current CDL with a good standing driving record (Class A preferred).  
  • Must be able to pass a DOT Physical and maintain a valid medical examiners certificate. 
  • Must be able to successfully complete & pass pre-employment background, drug & breath alcohol screens; to include inquiries into prior employment and drug & alcohol testing history.
  • Must be able to successfully complete & maintain all requirements for enrollment in the DOT FMCSA Drug & Alcohol Consortium & Clearinghouse.
  • Flexibility to work varying shifts and traveling,  as required.
  • Functional Understanding of 49 CFR Parts 379, 390 & 396.

Preferred Skills:

  • Experience in troubleshooting advanced driver-assistance systems (ADAS) is preferred.
  • Previous Autonomous Vehicle experience.
  • Experience with basic hardware networking.
  • Experience with Linux / command line.
Benefits & Perks to joining Stack AV:
  • Hourly rate of $32-40/hr + potential yearly bonus
  • $0 premiums on Medical, Dental, & Vision for self and all dependents on the plan
  • 401(k) plan with company match
  • Annual profit-sharing contribution
  • Open PTO policy
  • 14 paid company holidays + closed for winter break (12/24 through 1/1 annually)

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual orientation, religion, disability, and identity.

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Please Note: Pursuant to its business activities and use of technology, Stack AV complies with all applicable U.S. national security laws, regulations, and administrative requirements, which can restrict Stack AV’s ability to employ certain persons in certain positions pursuant to a range of national security-related requirements. As such, this position may be contingent upon Stack AV verifying a candidate’s residence, U.S. person status, and/or citizenship status. This position may also involve working with software and technologies subject to U.S. export control regulations. Under these regulations, it may be necessary for Stack AV to obtain a U.S. government export license prior to releasing its technologies to certain persons. If Stack AV determines that a candidate’s residence, U.S. person status, and/or citizenship status will require a license, prohibit the candidate from working in this position, or otherwise be subject to national security-related restrictions, Stack AV expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Stack AV shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate’s application.

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