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Manager, Subscription Infrastructure & Operations

Washington, DC / Miami, FL

State Affairs is the nation’s leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform. 

We inform and empower decision makers, policy professionals and citizens through our award-winning journalism and data – delivering profound insights to help our customers decode and act on state politics and  policy. We’re building a category-defining business that will reshape America as we strengthen visibility into what’s happening and why at the state level.

We are hiring a Senior Manager, Subscription Infrastructure & Operations to join our team either in our Miami, Florida or Washington, DC office. 

As the Senior Manager, Subscription Infrastructure & Operations you will:

Billing & Subscription Management

  • Own end-to-end setup and administration of customer subscriptions, products, and pricing structures in Chargebee.
  • Maintain accurate records of contract terms, billing cycles, mid-term amendments, upgrades, and cancellations.
  • Implement and maintain controls to prevent data corruption, orphaned subscriptions, or revenue leakage.
  • Support invoicing operations: schedule automation, custom invoices, billing calendars, and proration logic.
  • Provide company leadership with visibility into billing statuses, MRR/ARR movements, and customer expansion, retraction and retention events.

Data Integrity & Controls

  • Define, document, and enforce internal controls over subscription lifecycle data and billing operations.
  • Develop validation checks and reconciliation workflows between Chargebee, HubSpot, NetSuite, and reporting tools.
  • Establish clear logging, version control, and stakeholder approval mechanisms for subscription changes.
  • Own data quality metrics: invoice error rates, CRM–billing discrepancies, subscription status mismatches.

Revenue Operations (CRM-Facing)

  • Serve as the operational counterpart to Sales and Account Management in maintaining CRM data accuracy.
  • Ensure all customer, subscription, renewal, and retention data is consistently and accurately reflected in HubSpot.
  • Build cross-system workflows to sync billing events (e.g., sign-ups, renewals, churn) with CRM objects.
  • Maintain audit-ready links between signed agreements (via DocuSign) and their corresponding billing records.

Accounting Operations (ERP-Facing)

  • Partner with Finance to ensure Chargebee billing and subscription data is appropriately structured for ERP ingestion (NetSuite).
  • Maintain and monitor sync workflows (e.g. via middleware or native integration) to ensure completeness and accuracy of deferred revenue data.
  • Support Finance in monthly close and audit cycles by preparing control documentation, exception reports, and change logs.
  • Serve as subject matter expert during ERP-related projects involving billing data (e.g., NetSuite automation, revenue recognition updates).
  • Note: Deferred revenue reconciliation and GAAP compliance is owned by the Finance team, with your support on source data integrity.

Systems Ownership & Process Automation

  • Act as administrator of Chargebee and liaison to technical teams for integration with NetSuite, HubSpot, and analytics tools.
  • Identify and implement opportunities to automate manual billing workflows, reduce latency, and improve scale.
  • Maintain documentation for system architecture, field mappings, and data validation rules.
  • Continuously evaluate systems performance, ensuring data fidelity and system uptime.

Essential Qualifications for this position include:

  • 5+ years of professional work experience in billing operations, revenue operations, or CRM–ERP data management in a SaaS or subscription-based business.
  • Knowledge of  subscription lifecycle mechanics and CRM field dependencies (preferably HubSpot).
  • Knowledge of  internal control frameworks, audit preparation, and billing system integrations.
  • Ability to operate spreadsheets, conduct basic SQL or API-based data validation, and  document business logic/processes.
  • Ability to operate Chargebee, Zuora, Stripe, Recurly, or comparable billing platform.

Preferred Qualifications for this position include: 

  • Prior professional work experience in a start-up organization 
  • Bachelor’s degree in business administration, finance, or related field

This is a hybrid work opportunity and our teams operate from the Washington, DC office (located at L and 15th St. NW) and from the Miami, FL office (located in the Wynwood area) at least 4 (four) days per week. State Affairs offers a competitive salary and a comprehensive benefits package to employees

The annual salary range for this role as it is posted is $134,000 - $166,000 for candidates working from the State Affairs office in Washington, DC or Miami, Florida. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.  Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  State Affairs does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law.

State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at jobs@stateaffairs.com

By submitting your application, you affirm the content contained therein is true and accurate in all respects. Please note that prior to employment, State Affairs will obtain background checks for employment purposes that may include, where permitted by law, the following: identify verification, prior employment verification, personal and professional references, educational verification, and criminal history. For certain roles, further background checks covering additional information and activities may be initiated.

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