Director of Operations
Role
As the Director of Operations, Ohio, you will be responsible for building and scaling operations while ensuring exceptional patient care in a dynamic, high-growth environment. Initially, you will take on a player-coach role, overseeing the first clinic’s operations and P&L while directly managing its team. As the market expands, you will have the opportunity to hire and mentor facility managers and local clinic teams across multiple locations, fostering a mission-driven culture and owning the full financial and operational performance of a growing market. Working closely with cross-functional teams—including Business Development, Clinical Leadership, and other Market Directors—you will play a pivotal role in expanding access to life-changing substance use disorder (SUD) treatment in Ohio.
Responsibilities
- Market Operations & P&L Management
- Oversee day-to-day operations of Ohio clinics, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
- Own the market’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
- Leadership & Team Development
- Lead, mentor, and develop clinic leaders and staff to build a high-performing, patient-centered team.
- Ensure strong hiring, onboarding, and talent development processes to support market expansion.
- High-Quality Care
- Champion a patient-first approach by ensuring clinical teams have the resources, training, and support needed to deliver high-quality, evidence-based care.
- Growth & Community Engagement
- Partner with the Business Development team to drive patient volume growth through strategic partnerships, referral networks, and community outreach.
- Build and strengthen relationships with community organizations, local health providers, and advocacy groups.
- Cross-Market Coordination & Scalability
- Collaborate with other regional market leaders to share insights, align strategies, and drive operational excellence across the organization.
- Serve as a key thought leader in shaping the evolution of operational strategy within the organization.
Qualifications
- Required: experience managing operations for a Substance Use Disorder (SUD) Medication-Assisted Treatment (MAT), and Opioid Treatment Program (OTP) clinic: Proven operational leadership experience in overseeing multi-site healthcare delivery, specifically in managing the day-to-day operations of SUD, MAT, and OTP treatment facilities.
- Demonstrated expertise in overseeing P&L, budgeting, and financial management within a healthcare or SUD/MAT clinic setting.
- In-depth understanding of patient care, regulatory requirements, and best practices specific to SUD and MAT treatment programs.
- Experience working cross-functionally with clinical teams, business development, and other departments to ensure smooth and effective service delivery in a SUD/MAT clinic.
- Strong leadership and team-building skills, with a history of mentoring and developing staff within SUD and MAT clinical environments.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer).
- Visual acuity to read and analyze data on screens and in reports.
- Manual dexterity sufficient to type, use a mouse, and handle office tools.
- Ability to participate in virtual meetings with audio and visual components (e.g., Zoom or Teams).
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