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Tenant Insurance Success Manager

United States

Tenant Insurance Success Manager

The Tenant Insurance Success Manager is responsible for driving long-term satisfaction, retention, and growth across a portfolio of insurance partners. This role manages complex client relationships, oversees key performance metrics, and serves as the primary liaison between Storable and its insurance partners. The ideal candidate is a strategic thinker and skilled communicator with the ability to present to executive-level stakeholders, manage cross-functional initiatives, and execute with precision on administrative responsibilities.

This individual will own the client experience end-to-end—building deep relationships, ensuring optimal product adoption and performance, and executing business reviews that drive mutual value. The Tenant Insurance Success Manager combines strong organizational discipline with strategic insight to influence partner outcomes and internal alignment across Sales, Product, and Client Success.

Key Responsibilities:

Client Relationship & Strategic Management

  • Own the entire lifecycle of partner success—from onboarding to ongoing performance management and retention.
  • Build and maintain strong executive and operational relationships with key accounts.
  • Serve as clients' trusted advisors, providing insight into product usage, performance metrics, and best practices.
  • Proactively monitor customer health, communicate risk and opportunity, and drive retention and growth strategies.

Executive-Level Communication & Business Reviews

  • Prepare and deliver impactful executive business reviews, aligning stakeholders on goals, performance, and future strategy.
  • Create compelling presentations that translate data into actionable business recommendations.
  • Lead strategic conversations with senior client and internal stakeholders, coordinating across teams to ensure unified messaging and follow-up.

Product Adoption & Risk Mitigation

  • Guide partners through product adoption by connecting business needs with platform capabilities.
  • Keep partners informed on product roadmap and feature releases, driving continued value through new functionality.
  • Identify potential risks early, develop and execute mitigation plans, and escalate appropriately to internal leadership.

Operational Execution & Administration

  • Maintain thorough documentation of customer health, account plans, meeting notes, and follow-ups.
  • Leverage CRM and internal tools to manage tasks, ensure accountability, and drive efficiency across daily operations.
  • Monitor and report on key business metrics such as Net Portfolio Growth, Client Retention, and Customer Satisfaction.

Qualifications & Experience:

  • 7+ years of client-facing account management experience within SaaS platforms, preferably within the storage or multi-family industry.
  • Prior experience with Insurance products/services.
  • Bachelor’s degree preferred.
  • Property & Casualty License, or the willingness to obtain it.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states:  AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. 

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Benefits and Perks: 

  • Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
  • 401(k) match after 60 days, 100% vested after 1 year.
  • Employer contribution to your HSA, plus an HRA to help offset your deductible.
  • Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
  • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
  • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
  • 8 hours of Rest, Relax, Recharge time to care for your mental health.
  • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
  • Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
  • ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
  • $50 monthly home data stipend, plus a home office sign-on bonus of $250.
  • Fertility care support options to help in your journey towards parenthood.
  • Access to financial experts to help you make informed decisions and achieve your financial goals.
  • Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following: 

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

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