Sr. Manager, Aftermarket Sales & Services

Rise above. Are you ready to take human possibility to a new dimension with us?

Supernal is an Advanced Air Mobility (AAM) company that’s developing an electric vertical take-off and landing (eVTOL) vehicle and the ground-to-air ecosystem to support the emerging industry. By creating a sustainable, integrated, and human-centered ecosystem, we are committed to taking a thoughtful and responsible approach to entering the AAM market with a product that meets the high level of safety and reliability in today’s air transportation system.

The future of mobility starts with people. We believe in creative thinking and collaboration to help build a better mobility experience for everyone, improving people’s ability to move – whether for work or play. Join our dynamic team as we strive to be a part of something greater where potential powers tomorrow!

Supernal provides an inviting open-space workplace designed to foster collaboration, which aligns with one of our core values. This position is required to work on-site 5 days a week.

What we do: 

The Sr. Manager, Aftermarket Sales & Services will lead the development and implementation of our global aftersales strategy and service footprint within the aerospace sector. This critical role will be responsible for building a world-class service organization, with a particular focus on establishing comprehensive service & support offerings for our aircraft products. The ideal candidate will possess a strong understanding of the aircraft aftermarket, a proven track record in developing and implementing service strategies, and direct experience in creating and managing ‘pay by the hour’ programs. This role requires presence in the office 5 days a week, when not traveling for work.  

What you can do:

• Aftersales Strategy Development: Define and develop a comprehensive global aftersales strategy aligned with the company's overall business objectives. This includes defining service offerings, pricing strategies, service levels, and customer support processes

• Services Footprint Development: Design and implement the optimal global service footprint, including the establishment of service centers, authorized repair organizations, and field service capabilities to effectively support our customer base

• Pay-by-the-Hour (PBH) Program Development: Lead the development and implementation of comprehensive Power-by-the-Hour (PBH) service programs for our aerospace products. This includes defining service scope, pricing models, contract terms, risk assessment, and operational processes

• Customer Support Strategy: Develop and implement a customer support strategy that ensures timely and effective resolution of customer issues, maximizing aircraft availability and minimizing downtime. This includes establishing service level agreements (SLAs) and key performance indicators (KPIs)

• Materials & Spare Parts Management: Develop and implement strategies for efficient spare parts inventory management, forecasting demand, and ensuring timely availability of parts to support service activities

• Warranty Management: Establish and manage warranty policies and processes, ensuring fair and efficient handling of warranty claims

• Technical Documentation and Training: Oversee the development and maintenance of technical documentation, service bulletins, and training programs for both internal service teams and customers

• Financial Management: Plan and execute on the aftersales and services budget effectively, ensuring cost control and maximizing profitability

• Cross-functional Collaboration: Collaborate closely with sales, engineering, product management, and other internal teams to ensure alignment and effective execution of the aftersales strategy

What you can contribute:

• Bachelor's degree in Aerospace Engineering, Business Administration, or a related field 

• Minimum of 10 years of experience in aftersales, services, or customer support within the aerospace industry

• Significant and demonstrable experience in developing, implementing, and managing Pay-by-the-Hour (PBH) service programs for aerospace products

• Proven track record of building and managing successful service organizations and achieving customer satisfaction targets

• Strong understanding of aerospace maintenance practices, regulatory requirements, and aftermarket dynamics

• Operational or technical experience at a Part 121 or 135 operator or OEM 

• Experience with international service operations and global service network development

• Knowledge of lean methodologies and continuous improvement principles

You may also be able to contribute:

• Excellent strategic thinking, analytical, and problem-solving skills

• Exceptional communication, presentation, and interpersonal skills with the ability to influence and negotiate effectively

• Proven ability to manage budgets and drive financial performance within a service organization

• Proficiency in relevant software and systems, including CRM and service management platforms

• Excellent organizational skills and attention to detail 
• Ability to independently prioritize and accomplish work within time constraints
• Proficiency with MS Office Suite 

 

 

Click HERE or visit: https://jobs.supernal.aero/benefits to view our benefits!

Any offer of employment is conditioned upon the successful completion of a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other category or class protected under applicable federal, state or local law. Individuals with disabilities may request a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at: ta-support@supernal.aero

This position may include access to certain technology and/or software source code subject to U.S. export controls laws and regulations. If an export authorization from an applicable US regulatory agency is required in connection with your employment, your employment is contingent upon Supernal’s receipt of such regulatory authorization(s) and your continued compliance with all conditions and limitations pursuant to such authorization(s).