Billing Team Leader

Within Surgical Notes RCM, our teammates play a critical role. A Team Lead -Billing is responsible for managing a team of Medical Billers to effectively oversee revenue cycle operations for up to 10-12 clients. This position requires the ability to work in a fast-paced environment. The candidate should be able to recognize issues and effectively resolve them as well as communicate all issues to the Assistant Manager.  

External Title: Billing Team Leader  

Internal Title: IND RCM Professional 

Reports to: Assistant Manager – Billing 

Duties/Responsibilities: 

• Track and communicate key metric measures 
• Meet tight deadlines 
• Manage the team of billers for assigned client(s) to successfully achieve financial and productivity goals 
• Oversee the daily operations of the billing team and has overall responsibility for successful transmission of claims to all payors in compliance with payor guidelines for specific clients 
• Provide daily management and support to team to ensure they are working effectively and correctly completing assigned tasks 
• Regularly conduct audits of team members and provide individual feedback monthly (minimum); identify needs for and provide training to address any competency and quality gaps in performance 
• Provide oversight and ownership for client and team and develop plan for maintaining proper coverage on all accounts 
• Troubleshoot problematic accounts, identify trends, and root causes, and lead internal and interdepartmental initiatives to resolve issues 
• Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments 
• Other responsibilities as assigned 

Expectations: 

Complete understanding of the revenue cycle is anticipated. More administrative duties are given. Client audits to be performed on a regular basis. Onboards new teammates. Works with QA Analyst in identifying, implementing, and auditing new processes across all respective clients Ensures consistency of execution across all appropriate clients. Must do direct client work for at least one part of revenue cycle. Must be knowledgeable in at least 2-3 clients. Holds regular meetings with team members. 

• Oversee and standardize billing Rules for all centers 
• Oversee projects/random auditing (i.e., self-pay reports: choose 4 cases and see if the person has done it correctly) 
• Standardizing folders on SharePoint 

Required Knowledge, Skills, Abilities & Education: 

• Minimum 5 years of experience in Medical Billing 
• Possess good working knowledge of the US Healthcare processes 
• Ability to work under pressure while successfully meeting deadlines 
• Strong verbal and written skills 
• Great attention to detail 
• Good communication skills 
• A positive, open, and friendly attitude to colleagues and clients 
• Excellent organization, time management, and prioritization skills required 
• Research capabilities when confronted with an issue 

Key Competencies: 

1. Leadership 
2. Initiative 
3. Attention to Detail 
4. Communication 
5. Dependability 

If working remotely: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. 

About Surgical Notes

Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.

Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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