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Operations Lead (Contract)

Sao Paulo, Brazil

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

Reporting directly to the Brazil Market Lead, this Operations Lead plays a pivotal role in spearheading all operational facets of our brand. This role is responsible for driving excellence across people, customer satisfaction, sales, and profitability metrics. You will be responsible for executing the strategic operational plan and supporting the Latin America & the Caribbean (LA&C) COO delivering long-term growth.  

The Operations Leader will be accountable for implementing operating programs, fostering a culture of high performance”, enabling business growth through strengthened field franchise capability and engaging the franchisee community with strategic initiatives that drive our commercial revenues and deliver our future back vision of world class operations. 

The Day-to-Day:

Build People Capability 

  • Hold Franchise partners accountable for achieving targets related to people, customer satisfaction, sales, and profitability. 
  • Partner with LA&C team to successfully plan and train for new store openings  
  • Lead in championing operations through culture-driving programs
  • Unlock a better customer experience by improving the team member experience, by identifying and addressing the most significant pain points for restaurant staff

Build the Brand: 

  • Work closely with all operators to build organizational capability and ensure franchisees are Taco Bell brand builders. 
  • Implement strategic initiatives to support the execution of the brand standards
  • Lead onboarding & training for new store openings, build capability and provide support from managerial leadership positions to core team members. Support new store opening prior to, during and post opening. 
  • Deliver an exceptional digital customer experience from order to delivery by partnering with IT, Engineering, and Marketing teams to create an unparalleled customer journey for our online platforms.

Deliver a Consistent Customer Experience 

  • Train, coach, and hold Operations accountable for executing the operating system and delivering brand standards, including food safety. 
  • Provide leadership and guidance ensuring consistent customer satisfaction and adherence to brand standards. 
  • Elevate customer experience by designing, formulating and implementing actionable improvement plans against each CX metric (accuracy, speed and hospitality), in line with our overall customer strategy

Grow Sales and Profits 

  • Partner with operators in the market to drive sales growth and exceed previous performance benchmarks. 
  • Provide training and operational support for marketing promotions to maximize impact on sales. 
  • Lead efforts to achieve profit targets in every restaurant by optimizing operational efficiency and cost management. 
  • Own and lead business reviews (quarterly & annual) with operators 

Is This You?

  • Bachelor's Degree preferred 
  • 7+ years within restaurant operations roles, including restaurant management/Multi-Unit management role, preferably in a Franchisor-Franchisee environment, is required to be successful in this role 
  • Bilingual Skills – Portuguese and English fluency, both written and spoken is essential to this role 
  • Dynamic, energetic, and positive leader with a proactive approach to driving business results
  • People-First Mindset; Taking People with You style of leadership  
  • Excellent analytical & problem resolution skills 
  • Effective organizational skills and time management skills; balance multiple priorities successfully 
  • Ability to impact & influence stakeholders - have productive conflict at a high level to drive desired outcomes. Confidence and presence to interact with franchisees 
  • Ability to travel; overnight stays and consecutive days away resulting in a high percentage of travel time. 
  • Solid Microsoft Office skills, including PowerPoint, Word and Excel 

 

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