Systems Administrator III

Who We Are 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge

Take-Two Interactive is seeking an outstanding Systems Administrator III to provide on-site and remote technical support for our Irvine, CA, and international based offices.

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive.

The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.

What You’ll Take On

• Serves as second and third line support, while assisting with first line responsibilities to employees globally
• Documenting resolution steps within IT tickets, and where applicable updating IT's documentation: This includes supporting all hardware and software requests and problems raised
• Assists in the installation, implementation, and upgrades of internal systems and software.
• Maintain all IT end-user equipment, hardware, software, and supplies.
• Troubleshoots, maintains, and monitors internal hardware, software, printers.
• Provide support to remote workers and vendors.
• Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support. 
• ITIL best practices
• Ability to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Some local travel may be required.

What You Bring

• 3-7 years experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• Advanced knowledge of both PC and Mac hardware
• Advanced knowledge of both Windows 10, MacOS, Windows Server
• Advanced knowledge of AD administration, DHCP, DNS, SCCM, Imaging, Intune
• Advanced knowledge of JAMF, imaging technologies
• Advanced knowledge of Microsoft 365  and GSuite / Google Workspace.
• Advanced knowledge of SSO and Okta
• Advanced knowledge of networking and server administration
• Advanced knowledge of Mobile support: iOS and Android
• ServiceNow or equivalent helpdesk ticket system experience
• Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
• Attention to detail and high degree of accuracy in recording and reporting
• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
• A real passion for video games and the industry!

Great to Have:

MCSE, MCDST, ITIL, Network+, A+ certifications preferred 

What We Offer You

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more! 

The pay range for this position in California at the start of employment is expected to be between $90,000 - $130,000 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

 

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.