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Director, Enterprise Sales

Palo Alto

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Responsibilities:

  • Define Enterprise Sales goals with leadership team and implement processes, infrastructure and hiring to execute against set goals and quotas
  • Hire, lead and mentor a team of Enterprise Sales AEs (8-10) 
  • Weekly 1:1 coaching with team members to strategize and accurately forecast to upper management.
  • Manage prospects from our Sales Development Representatives (SDR) to the handoff to our Professional Services Team with the ability to articulate our value proposition, navigate objections and foster relationships
  • Collaborate with our Client Services, SDR and Marketing teams to optimize sales and customer satisfaction
  • Conduct web-based demos and develop materials necessary to accelerate customer acquisition
  • Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices
  • Use Salesforce.com to maintain excellent records and report on Enterprise Sales activity and KPI’s
  • Establish methods to articulate and sell all Talkdesk products & services
  • Understand and internalize the Talkdesk mission and vision and translate them into an Enterprise Sales strategy
  • Participate in regular company and office meetings to share Enterprise Sales progress, identify blockers and drive resolution
  • Help to solidify the competitive posture of Talkdesk

Requirements:

  • BA/BS degree required 
  • 7-10 years of experience in sales functions - preferably Enterprise Sales for technology products
  • 4+ years of leadership experience in a related SaaS industry
  • Experience with building, managing and guiding Sales teams towards set goals
  • Proficient with web-based demo software and tools
  • Strategic thinker with the ability to execute both short-term and long-term sales plans
  • Strong planning, writing, presentation and communication skills
  • “Hunter” mindset with the ability to learn, adapt and improve constantly
  • Strong new logo focus
  • Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
  • Ability to provide and receive feedback professionally
  • 50%+ travel required

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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