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Supplier Analyst

Sacramento

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

As a Supplier Analyst, you’ll be part of our Global Procurement team and report into the Head of Global Procurement. This role requires high energy and the ability to form relationships internally with stakeholders as well as externally with our supplier base to forge strategic partnerships! You must be comfortable with talking to people and outgoing! Join a world class procurement team, learn, and grow! If you are looking to break into tech this is an exciting opportunity!

Responsibilities

  • Send out Quarterly Business Review (QBR) requests to our Suppliers
    • Maintain log of Completed/Pending QBR with Notes 
    • Attend and coordinate business reviews with stakeholders and suppliers
  • Create and forge strong relationships with our Suppliers and Stakeholders
  • Aiding the procurement team in negotiations
  • Email supplier for renewal process kick off
  • Aide in sending out scorecards to internal stakeholders and circulating to Suppliers 
  • Assist in pulling Reports on Supplier Spend/Use Case
  • Maintain our supplier sheet with up to date information
  • Support and troubleshoot supplier onboarding into our P2P system 
  • Maintain New Supplier Tracker
  • Maintain our Supplier Mailbox
  • Collect Supplier Diversity Certifications
  • Work on various projects directed by Head of Global Procurement and Procurement Manager
  • Support the Procurement team on Renewals 
  • Work Cross Collaboratively within Talkdesk with all Departments and stakeholders
  • Assist with day-to-day procurement activities

Requirements

  • Strong communication skills
  • Must be willing to LEARN!
  • Proficiency in Google Workspace applications
  • Flexibility and desire to work in a high-growth environment
  • High Energy and passionate of problem solving
  • 0-2 years of work experience (training will be provided)
  • Travel may be required to attend supplier meetings (1-2x a month)

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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