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Senior Business Operations Analyst

New York, New York, United States; San Francisco, California, United States

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position can be based in either our San Francisco office or our New York City office (opening March 2026).

 

About the Team: 

The Revenue Optimization team sits within the Marketplace Operations team and operates as analyst-owners across several aspects of the business. We use deep analysis, data-driven experimentation, and deployment of pricing and supply levers to help Taskrabbit hit its financial targets. We develop and operationalize scalable solutions to optimize outcomes at the mid and bottom parts of our business funnel. 

About the Role

The Senior Business Operations Analyst will lead the end-to-end implementation and optimization of Taskrabbit’s automated enforcement tool, bridging the gap between company policy and technical execution. This role is essential for maintaining marketplace quality and driving revenue growth by spearheading gray market reduction initiatives. You will be responsible for activating policy enforcement mechanisms and providing the analytical rigor necessary to track performance, mitigate leakage, and ensure scalable business operations.

Join us in transforming lives, one task at a time.

What You’ll Work On:

  • Lead the technical implementation of policies within the Business Rules Engine (BRE), ensuring that high-level business requirements are accurately translated into automated logic to recommence and maintain consistent policy enforcement.
  • Own the analysis and tracking of policy enforcement, developing the frameworks and dashboards necessary to monitor system efficacy and the impact of enforcement on the marketplace.
  • Drive direct revenue growth by identifying, analyzing, and reducing off-platform transactions through rigorous data analysis and the design of targeted operational tests.
  • Design and execute experimental frameworks to test new marketplace rules, measuring their impact on user behavior and platform health before full-scale rollout.
  • Collaborate cross-functionally with Product, Engineering, and Operations teams to ensure the BRE evolves in alignment with product roadmaps and regulatory requirements.
  • Operationalize marketplace integrity by mapping complex policy workflows, identifying gaps in enforcement, and implementing creative solutions to automate or optimize key business rules.
  • Define and monitor KPIs related to policy compliance and revenue leakage, providing actionable insights to leadership that inform broader business strategy.
  • Serve as the primary stakeholder for BRE health, ensuring that business logic remains current and effective, preventing the need for manual resource diversion from other departments.

 

You Should Have:

  • A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
  • 2-4 years using analytics to drive key business decisions across strategy, marketing, operations, and/or finance
  • Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, Sigma, etc.)
  • Excellent verbal, presentation, and written communication skills
  • Experience with SQL and large volumes of data 
  • Great attention to detail and quality
  • Experience translating technical topics to non-technical audiences
  • A knack for working with cross-functional partners to reach the right solutions 
  • An ownership mindset determined to get things done

 

Nice to Have: 

  • Experience with Python
  • Experience presenting to C-level executives
  • Experience gathering, distilling, and providing requirements to technical engineering and data teams
  • Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
  • Technical understanding of data warehousing/data pipelining solutions
  • Experience with a marketplace business model and a global brand
  • Love collaborating together with a tight-knit team

 

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $105,000 - $140,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

  • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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