Service Manager - Heavy Diesel
Mid-Atlantic Truck & Equipment
Service Manager (Cheswick, PA)
Step into a leadership role where you can make an impact across the shop—without losing touch with the work.
Mid-Atlantic Truck & Equipment is seeking an experienced Service Manager who can effectively balance the administrative, leadership, and hands-on aspects of running a high-performing service department. This is a rapidly growing branch, and we’re looking for someone with the drive and leadership to sustain that momentum while continuing to elevate team performance, customer satisfaction, and operational efficiency.
This role is ideal for a seasoned leader who understands the full scope of service operations—from managing workflow, coaching and developing technicians, and ensuring strong communication with customers, to maintaining quality and productivity standards. If you’re someone who can lead from the front, stay organized behind the scenes, and keep a team aligned in a fast-paced environment, we’d love to connect.
We offer benefits like:
- Competitive Pay: Base salary of $92,000–$100,000, plus performance-based incentives
- Company Vehicle: Take home a company vehicle with a fuel card and EZ Pass — a benefit valued at approximately $17,000
- Comprehensive Benefits: Medical, dental, and vision insurance, plus a 401(k) with company match
- Paid Time Off: Start with 2 weeks of PTO in your first year
- Collaborative Culture: Join a skilled, supportive, and close-knit team
- Exclusive Training: Access to vendor-specific training and continued education
- Career Growth: Play a key role in shaping your shop's future—and your own
What You’ll Do:
- Lead by Example: Manage and motivate a team of skilled technicians while staying hands-on and supporting complex diagnostics or repair jobs as needed.
- Drive Shop Performance: Oversee daily operations including labor and parts tracking, service scheduling, and quality control.
- Develop Your Team: Mentor technicians, support ongoing training, and conduct performance evaluations to help them grow their careers.
- Support Customers: Ensure all work meets or exceeds customer expectations by maintaining strong communication and delivering quality service.
- Be the Go-To Expert: Serve as a technical resource for the team, especially on challenging issues involving vocational vehicles and heavy equipment.
- Collaborate & Communicate: Work closely with the Branch Manager on team performance, shop goals, and customer feedback.
What You Bring:
- Proven experience as a Service Manager, or Shop Foreman in the diesel or heavy equipment industry
- Strong knowledge of diagnostic, repair, and maintenance processes for vocational trucks and equipment
- Solid interpersonal and leadership skills; ability to inspire and direct a team
- Working knowledge of dealer management systems and Microsoft Office
- CDL Class A or B preferred—or willingness and ability to obtain one within six months
- Ability to manage multiple priorities and stay calm under pressure
Physical Requirements:
- Ability to frequently kneel, bend, squat, push, pull, and reach.
- Must be able to lift and move up to 50 lbs. without assistance.
- Must be able to get into and out of various vehicles without assistance.
- Must pass a DOT physical including drug screening.
Let’s Build Something Great.
At Mid-Atlantic Truck & Equipment, we don’t just service trucks—we help build careers. If you're ready to grow into a leadership role while staying true to your technical roots, we’d love to hear from you.
GEAR UP for success—join Mid-Atlantic and drive excellence in every repair.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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