Senior Manager, Business Continuity & Crisis Management
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Program Leadership (BCP/DR Program Driver):
- Develop and Maintain BCP/DR Strategies: Lead the design, implementation, and continuous improvement of the organization’s BCP and DR strategies, ensuring alignment with industry standards (e.g., ISO 22301, NIST 800-34) and regulatory requirements (e.g., GDPR, DPDP Act for India-based operations).
- Policy and Governance: Create and update BCP/DR policies, procedures, and frameworks to ensure comprehensive coverage of all critical business functions and IT systems.
- Stakeholder Collaboration: Work closely with cross-functional teams (e.g., IT, security, operations, HR, finance, Legal) to identify critical processes, dependencies,and recovery priorities, fostering a culture of resilience across the organization.
- Training and Awareness: Develop and deliver BCP/DR training programs for employees, ensuring all staff are prepared to respond to disruptions effectively.
- Program Reporting: Provide regular updates to senior leadership on the status of the BCP/DR program, including risk assessments, test results, and improvement plans.
- Vendor Coordination: Manage relationships with third-party vendors (e.g., cloud providers like AWS, DRaaS providers) to ensure external dependencies are accounted for in BCP/DR plans.
- Risk Assessments and Business Impact Analysis (BIA): Conduct detailed risk assessments and BIAs to identify vulnerabilities, assess the impact of potential disruptions, and prioritize recovery efforts for critical systems (e.g., NetBanking platforms, AWS-based applications).
- DR Plan Development and Testing: Create and maintain detailed DR plans for IT systems, including recovery procedures for servers, databases, and applications. Execute regular DR tests (e.g., tabletop exercises, failover simulations) to validate recovery capabilities.
- Incident Response Support: Act as a key responder during incidents, coordinating recovery efforts and ensuring minimal downtime for critical systems. This includes hands-on execution of recovery tasks, such as restoring backups or failing over to secondary sites.
- System Hardening: Collaborate with IT, Legal and security teams to implement resilience measures, such as configuring high-availability architectures (e.g., AWS multi-region setups) and securing identity management systems (e.g., using SCIM for user provisioning).
- Documentation and Compliance: Maintain detailed documentation of BCP/DR plans, test results, and incident response activities, ensuring compliance with audit requirements and regulatory standards.
- Tooling and Automation: Leverage tools like GitLab to manage BCP/DR documentation and scripts, implementing pre-commit checks to ensure code quality for automated recovery scripts. Use automation tools (e.g., Ansible, Terraform) to streamline DR processes.
Education:
Experience:
- 10+ years of experience in business continuity planning, disaster recovery, or IT operations, with at least 2 years in a leadership or program management role. Proven track record of developing and implementing BCP/DR programs in a complex, technology-driven environment (e.g., banking, fintech, or cloud-based organizations like HDFC Bank or AWS environments).
- Hands-on experience with DR testing, incident response, and recovery operations for IT systems.
- Strong understanding of IT infrastructure, including cloud platforms (e.g., AWS, Azure), virtualization (e.g., VMware), and networking.
- Familiarity with identity management protocols like SCIM to ensure secure user provisioning during recovery scenarios.
- Experience with CI/CD tools like GitLab for managing DR scripts and documentation, including setting up pre-commit checks to maintain code quality.
- Knowledge of backup and recovery tools (e.g., Veeam, AWS Backup) and high-availability architectures.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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