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Senior Implementation Manager

New York City

This position is based in our NYC office.

About us: 

Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA, and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe that when people feel valued, heard, and empowered, they perform at their best—creating fulfillment for all. Our unique product and dedication to innovation, diversity, and excellence have raised over $200 million in funding from top investors like Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What you’ll do:

Templafy serves many of the world’s largest and most complex professional services organizations. The Senior Implementation Manager leads complex customer implementations, collaborating with executive stakeholders to drive customer success. This role requires advanced technical expertise, strong communication skills, and experience managing multi-stakeholder projects within complex enterprise organizations.

Successful implementations that deliver fast time-to-value are critical to increasing Customer Lifetime Value, and the role of Senior Implementation Manager is therefore deeply valued within our Customer Success organization. Our typical implementation phase ranges from 3-9 months and involves stakeholders fromall parts of the business, from Marketing and Brand to IT and Security , as well as internal Templafy teams like Sales, Customer Success, Product.

Key Responsibilities:

  • Lead the end-to-end enterprise-level implementation process, from kick-off to successful deployment.
  • Drive best-in-class project management, particularly when customers may fall short on their own project management resources and/or skills. Customize implementation plans to align with customer business needs, becoming a trusted advisor whose recommendations are respected.
  • Ensure that Key Deliverables are met on time and within budget to the customers satisfaction
  • Guide customers through change management during the onboarding process, working in partnership with the Customer Success Manager to ensure an ongoing plan for success.
  • Work with Client IT to ensure a seamless technical integration within the customer’s infrastructure, including discussions on deployment, authentication and integrations.
  • Solve advanced technical and process-related implementation challenges.
  • Conduct group training sessions for admins and encourage use of our training Academy
  • Develop overall best practices for onboarding and implementation, including contributing to playbooks and scalable implementation strategies to strengthen the entire team.

Desirable Skills, Knowledge And Experience:  

  • 6-8 years of experience in SaaS implementation or professional services.
  • Proven track record to managing complex, multi-phase implementations for enterprise organizations.
  • Strong technical aptitude with experience in integrations and API workflows.
  • Excellent interpersonal and communication skills, with the ability to manage high-touch engagements and demanding customer interactions at levels of an organization
  • Consultative approach to understanding your customers and their needs
  • Action-oriented nature, with strong problem-solving skills and a tendency to jump in and do whatever it takes to make customers successful
  • Ability to quickly learn and articulate complex product features and use cases

Compensation: 

Base Salary: $144,000-$160,000. Exact compensation may vary based on skills, experience, and location.  

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

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