Part-time Front Desk Assistant

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

 Position Summary: 

The Front Desk Assistant is a unique position as this person represents the first impression many of our patients and families have of The Emily Program. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to: being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow change; ability to quickly and independently process ideas and implement changes; quick thinking, solution-oriented, efficient use of time; customer focus; professional appearance; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.

Schedule: 

Alternating Fridays 4:30p - 8:30p
Saturday 8:30a - 2:30p
Sunday 8:30a - 2:30p 

Duties and Responsibilities: 

• Maintain appropriate, therapeutic boundaries with patients and families at all times
• Provide a positive environment for supportive, recovery-based treatment
• Serve as initial point of contact for the company, including incoming phone calls, vendors, patients and visitors:
  • Cordially and professionally greet all visitors and phone callers
  • Ensure patients and visitors who arrive are escorted to correct locations
• Assist in the check in process for medical appointments
• Assist in the creation of badges for staff
• Manage front desk check-in process through LobbyGuard system:
  • Receive visitors
  • Security registration assistance
• Monitor security cameras and access systems
• Primary contact for ensuring facility readiness and cleanliness in the mornings
• Responsible for lobby and conference room appearance being neat and clean at all times:
  • Maintain order in the lobby
  • Assist with lobby appearance and refreshment station when necessary
• Maintain a professional demeanor and appearance at all times
• Audit and assist in maintaining appropriate office and paper good supply levels
• Work collaboratively to ensure continuous front desk coverage and monitoring of people inside the facility
• All other duties as assigned

Education Qualifications:

• Bachelor’s degree preferred

Professional Qualifications:

• At least 2 years of experience in a Front Desk, Administrative or equivalent position, preferred.
• Experience in a healthcare setting preferred. Experience in an inpatient hospital setting strongly preferred

Other Qualifications:

• Must have a valid driver’s license and be authorized to drive. 

Workplace Environment: 

• 80-90% sitting/10-20% standing 
• Working at a computer 90% of day 
• Ability to lift 15 pounds 
• Ability to focus in an open workspace environment 
• Ability to adjust to a workflow pace that fluctuates widely 

Competencies:

• Must be proficient in all MS suite products, including Outlook
• EHR experience preferred
• Superior customer service and communication skills
• Ability to stay calm and solution-focused in high stress situations
• Personable, reliable, flexible
• High degree of self-motivation and ability to multitask
• Ask for help or feedback, as appropriate
• Strong interpersonal and professional boundaries
• Strong time management and organizational skills
• Attention to detail
• Sees things through to completion
• Accountable for delivery of quality services
• Bilingual in English/Spanish, preferred
• Able to communicate effectively in English, both verbally and in writing.
• Demonstrate competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, gender identity, and sexual orientation issues.
• Attends all assigned training and meetings.
• Meets dress code standards; appearance is professional, neat, and clean.
• Evaluates own performance and sees opportunity for growth.
• Reports to work on time and as scheduled.
• Wears identification while on duty.
• Adheres to company and facility specific policies and procedures.
• Represents the organization in a positive and professional manner.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed) 
• Short-term and long-term disability insurance 
• Company-paid life insurance 
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.