Legal Assistant - Settlement Case Manager

 

Legal Assistant - Settlement Case Manager - Spanish-Speaking

(Full-Time, On-Site, M-F)

 

About The Advocates

The Advocates Injury Attorneys have been providing legal services in the personal injury field for over 25 years. We have been featured twice in The Inc. 5000 Fastest-Growing Companies and now operate in 11 states throughout the West and Midwest. We believe everyone deserves an advocate, and our aim is to provide personalized, high-quality care for every client.

We’re not just legal experts; we’re life changers. Our mission transcends mere settlements and financial gains. We’re fueled by something deeper—a soulful commitment to uplift the lives of those we meet, whether they’re our cherished clients, dedicated coworkers, or anyone who crosses our path.

 

Why Choose the Advocates?

Advocacy for All: We believe everyone deserves an advocate. Our mission is to provide personalized, high-quality care for every client.

Employee Happiness Matters: At The Advocates, we genuinely care about our employees. We set big goals and celebrate together when we achieve them.

Rewards and Recognition: Enjoy quarterly bonuses and participate in our peer recognition programs.

Compensation: $21.00 an hour

 

What You’ll Do

As a Settlement Manager in our End of Case department, you will play a pivotal role in our legal team. You will directly interact with clients, ensuring empathy and support throughout their case-closing journey. A Settlement Manager becomes the client’s main point of contact once a resolution is reached on a case, providing them with routine updates until the case is closed. Key position duties include:

• Client Support: Being the friendly face our clients rely on. You’ll listen, empathize, and provide guidance during their case-closing and document signing process. 
• Caseload Management: Supporting cases by managing task deadlines, ensuring timely responses, and coordinating with attorneys and other team members.
• Reviewing Closing Documents: Gathering necessary closing forms and documents from insurance companies and ensuring the proper resolution of all claims.
• Obtaining Settlement Checks: Ensuring that settlement checks are promptly issued by the insurance companies and received by our firm. 
• Provide Client Updates: You’ll keep clients informed about the case-closing progress, answering their queries, and providing reassurance.
• Settlement Distributions: You'll facilitate the delivery of the client’s settlement funds. 

 

What to Expect

• Office Environment: You'll work onsite in our Murray, Utah location, with the potential for a 1-day remote hybrid schedule.
• Team Collaboration: You’ll work closely with attorneys and other colleagues across departments. Effective communication and collaboration are essential.
• High-Volume Task Management: You'll oversee multiple cases simultaneously, requiring excellent organizational skills to prioritize tasks, meet deadlines, and maintain quality.
• Time Management: You'll efficiently allocate time to each case by balancing urgency with thoroughness.
• Client Advocacy: You'll demonstrate excellent customer service by listening, effectively communicating by phone, email, text, and in-person, and providing each client with a fantastic experience.
• Metrics Goals: Monthly performance metrics guide your progress. Meeting targets reflects your impact on client satisfaction and team success.

 

What You’ll Need

• Customer Service Experience: Requires prior experience in delivering high-quality customer service.
• Communication Skills: Communicating effectively with clients, attorneys, and team members is essential.
• Organizational Skills: Proficiency in using computer systems and task flows to manage and track tasks.
• Empathy: Ability to understand and share feelings of others, particularly when dealing with clients’ cases.
• Attention to Detail: Requires attention to detail when completing all work tasks.
• Bilingual in Spanish and English: Must be able to effectively communicate with Spanish-speaking and English-speaking clients, both verbally and in writing. 

 

Benefits:

• Medical Insurance Coverage: 100% medical coverage under our HAS plans, plus contribute toward dependent coverage.
• Charitable Time Off: Give back; make a difference.
• Family First: Paid parental leave because life’s greatest case is family.
• Dental and Vision Insurance: Dental and Vision insurance options are available.
• 401k Plan: Employees can participate in our 401k retirement savings plan.