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Case Manager
Ogden, Utah, SLC, Utah
Welcome to The Advocates: Where Compassion Meets Justice
As a Legal Assistant in our Case Management Department, you will directly support our clients by guiding them through the legal process, being a listening ear, and delivering our Brand Promise. You will assist attorneys and team members in managing case details, facilitating communication, and coordinating all aspects of the case to ensure the best outcomes for our clients. This position may be eligible for a hybrid in-office schedule.
What You’ll Do:
- Client Support: Be the friendly face our clients rely on. You’ll listen, empathize, and provide guidance during their legal process.
- Task Coordination: Manage various aspects of cases, from paperwork to follow-ups. Your organizational skills will shine here.
- Communication: Facilitate seamless communication between clients, attorneys, and adjusters via email, phone, and other channels.
- Sensitive Information Handling: Handle confidential data with care and professionalism.
- Case Management: Utilize our systems to keep tasks on track and ensure nothing falls through the cracks.
What to Expect:
- Team Collaboration: You’ll work closely with colleagues across departments. Effective communication, sharing insights, and collaborating on complex cases are essential.
- High-Volume Task Management: Juggling multiple cases simultaneously requires excellent organizational skills. Prioritizing tasks, meeting deadlines, and maintaining quality are crucial.
- Time Management: Efficiently allocating time to each case ensures productivity. Balancing urgency with thoroughness is vital.
- Team Meetings: Regular team meetings keep everyone informed, aligned, and up to date. Staying current with changes and updates is essential.
- Case Review: Periodically assessing case phases ensures they remain on track.
- Metrics Goals: Monthly performance metrics guide your progress. Meeting targets reflects your impact on client satisfaction and team success.
- Quarterly Team Goals: Collaborating on broader team objectives fosters growth and collective achievement.
What You’ll Need:
- Bilingual: Spanish is plus, but not required.
- Case Management or Coordination: While not a strict requirement, a background in case management or any form of coordination role is preferred.
- Customer Service Experience: Experience in customer service or equivalent work is required.
- Communication Skills: Ability to communicate effectively with clients, attorneys, and team members.
- Organizational Skills: Proficiency in using computer systems and task flows to manage and track tasks.
- Empathy: Ability to understand and share the feelings of others, particularly when dealing with clients’ cases.
- Attention to Detail: You excel at delivering error-free reports within tight deadlines.
As an ideal candidate for this role, you possess a unique blend of skills and qualities that make you well-suited to managing high-volume tasks. Whether you’ve worked in medical fields, call centers, or office settings, your commitment to putting people first drives your success.
Benefits:
- Medical Insurance Coverage: 100% medical coverage under our HSA plans, plus contribute toward dependent coverage.
- Charitable Time Off: Give back; make a difference.
- Family First: Paid parental leave because life’s greatest case is family.
- Dental and Vision Insurance: Dental and vision insurance options are available.
- 401k Plan: Employees can participate in our 401k retirement savings plan.
*Applicants must be currently authorized to work in the United States on a full-time basis.
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