Senior Associate, Fulfillment

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

More About our Culture at The Farmer’s Dog

We have big ambitions, our mission is to give dog lovers true peace of mind by helping them do the best for their dogs – this will require us to completely reimagine how we care for our dogs and drive meaningful shifts in an industry that is desperate for change. We don’t believe this is possible by implementing “best practices” or operating how the rest of the industry operates. 

One Team: We don’t think of ourselves as “Accounting”, “Engineering”, “Operations”, or “Product”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have the necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms to solve problems holistically. 

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own.  We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.   

We execute for impact:  We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. operations goes beyond tactical operations and is entrenched in how our process impacts the customer experience and retention. 

Where You'll Come In

As the Sr. Associate, Fulfillment you will be responsible for supporting the operations and management of our third party fulfillment partners. Collaborating closely with our procurement, fulfillment, inventory and 3PL teams, you'll ensure that our core Fulfillment Metrics like On-Time Ship and Fulfillment Center (FC) Error, remain best in class. This includes taking the lead on day to day communication with our FC’s. You’ll have a direct impact on getting our food to every dog as quickly and safely as possible. The Sr. Associate, Inventory will report to the Fulfillment Manager.

How You'll Make An Impact

• Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfillment operations.
• Hold our 3PLs accountable and ensure follow up on corrective actions against SLAs
• Document our current FC Standard Operating Procedures, highlighting specific areas and implementing improvements
• Be an expert in our outbound D2C fulfillment, tying how our internal daily processes impact FC throughput, error rates and ultimately customer experience. 
• Participate in the day-to-day tactical operations such as managing Out of Stock risk, and proactively shifting orders to mitigate customer impact. 
• Partner closely with cross functional teams for new product launches, and spearheading additional customization opportunities in our Fulfillment Centers.
• Work with our 3PL’s on process improvement to alleviate customer pain points related to Fulfillment. 

We’re Excited About You Because

• 2+ years of experience working with D2C Fulfillment 3PLs. 
• Familiarity with ERP systems and/or Order Management Systems (bonus points for NetSuite expertise).
• Familiarity with Looker, Tableau, or similar BI tools is a valuable addition.
• Experience with WMS systems, and basic warehouse process flows.
• Comfortable collaborating with cross-functional teams (Supply Chain, Finance, Accounting, IT, etc.) and external partners (3PLs, suppliers).
• You’re a strong communicator, hold individuals accountable and adept at giving feedback directly across the organization, always leading with empathy.
• Thriving in fast-paced settings, you possess an assertive and proactive work approach.
• Your curiosity knows no bounds, are meticulously organized and detail-oriented, you adeptly juggle multiple tasks and prioritize effectively.
• Your decisions are data-driven, and you thrive on delving deep into intricacies.
• You are an owner, have excellent problem-solving skills and can prioritize tasks effectively
• Have the ability to travel to our fulfillment center locations ~10% of the time and occasionally work outside of normal hours in support of ongoing operations at our FC’s. 

Office guidelines

The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2-3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company sponsored mental health benefit and coaching through Modern Health
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $65,000 - $80,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

#LI-MF1 #LI-hybrid