Operations Manager

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Operations Manager
Department: Arena Operations
Reports To: General Manager
FLSA: Exempt
Employment Type: Full-Time
Location: Panthers lceDen

Job Summary:
The Operations Manager will be responsible for the daily activities required to run, maintain, and service the facility and/or events by performing the following duties personally or through subordinate supervisors:

Job Functions:

Specific duties include but are not limited to:

• Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds; Ice maintenance and Zamboni's; Technical Services, Security and Custodial Services.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes.

• Works closely with the General Manager in the preparation and negotiation of Service Agreements.
• Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers
• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling or expansion.
• Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Serves as SDO (Staff Duty Officer) as required.
• All other duties and responsibilities as assigned.

Qualifications:
• Prior ice rink maintenance experience and sports arena/facility management experience are highly desired qualifications.
• Comprehensive knowledge and understanding of building systems, equipment, maintenance procedures, tools, controls, and construction practices.
• Candidate will meet the physical demands of the job, which include lifting up to 50 lbs.
• Candidate will have the ability to work as a team player and have good self-motivational skills
• Sound organizational and time-management skills.
• Job reliability, diligence, dedication, and attention to detail.
• Flexibility with work schedule- Nights, weekends, and holidays required.
• Should be extremely organized and detail oriented, with a focus on quality and consistency
• Passion for diversity, inclusion, and equity efforts
• Excellent writing and verbal communication skills
• Solid computer skills and proficiency with MS Word, Excel, PowerPoint, a must
• Strong writing skills and professional communication ability
• Positive attitude and strong work ethic a must. Must have a "team-first" mentality with an eagerness to learn
• Must be able to maintain and abide by organizational confidentiality standards.
• Ability to work under fluid deadlines and complete tasks in a timely and efficient manner.

Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, including nights, weekends and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.