Concession Supervisor

Organization Overview:
The Florida Panthers enter their 33^rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

Job Title: Concessions Supervisor
Department: Food & Beverage
Reports To: Concessions Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena, Sunrise, FL

Organization Overview:
The Florida Panthers are a community-focused organization led by a dedicated management team committed to serving the South Florida community with excellence. The organization continues to achieve success both on and off the ice, with revenue at an all-time high and significant ongoing investment in its facilities — including the transformation of the FTL War Memorial in downtown Fort Lauderdale into a world-class destination featuring two regulation-size rinks, a team practice facility with stadium seating, and a 4,000-capacity music theatre.

Job Summary:
The Concessions Supervisor is responsible for the day-to-day oversight of concession stands and portable outlets throughout Amerant Bank Arena, encompassing pre-event preparation, event-day service execution, and post-event closing and reconciliation procedures. This role serves as a frontline operational leader and team member liaison, supporting the consistent application of service standards, departmental policies, and best practices across all concession locations. Reporting to the Concessions Manager, this is a part-time, event-based position within the Food and Beverage Department. Scheduled hours vary in accordance with the arena event calendar.

Job Functions:
Specific duties included but are not limited to:

• Direct and oversee all concession stand and portable outlet operations, including monitoring of expeditor performance, cashier efficiency, and overall guest service delivery
• Confirm that all stands and portables are fully prepared, stocked, and guest-ready prior to the opening of arena doors
• Actively monitor service wait times at all stands, bars, and portables; identify bottlenecks and escalate issues to management when established service thresholds are at risk
• Uphold cleanliness, organization, and presentation standards across all concession areas throughout the duration of each event
• Maintain a thorough working knowledge of arena layout to navigate independently and assist guests effectively
• Remain informed of all scheduled events, private activations, and special programming that may affect concession staffing or operations
• Conduct opening inventory verification at all assigned stands and portables; document and report any discrepancies prior to event commencement
• Maintain comprehensive knowledge of all menu items, including preparation specifications, ingredients, portion measurements, and presentation standards
• Monitor food and beverage quality, temperature, and presentation continuously throughout each event to ensure product integrity and guest satisfaction
• Oversee food storage and temperature compliance in accordance with applicable food safety regulations
• Ensure accurate completion and submission of all required event documentation at each location, including opening and closing inventory sheets, void logs, spoilage records, food temperature logs, and non-chargeable requisition forms
• Support the Concessions Manager in the onboarding, training, and ongoing development of team members to promote individual growth and overall departmental performance
• Provide real-time coaching and constructive feedback to team members during events; document and communicate key observations to management following each shift
• Actively supervise team member performance throughout events to ensure adherence to guest service standards and operational protocols
• Conduct thorough end-of-event walk-throughs to confirm all inventory is properly secured and that all locations meet established sanitation and appearance standards
• Collaborate with Food & Beverage leadership and Amerant Bank Arena senior management to support a high-performing, seamless operation
• Provide operational support to other Food & Beverage departments as directed
• Ensure consistent and responsible execution of alcohol service practices in compliance with Florida law and organizational policy at all locations
• Verify that all team members adhere to applicable Health Department food safety and sanitation regulations throughout each event
• Assist with pre-event setup activities, including stand preparation, portable deployment, stanchion configuration, and back-of-house readiness

Qualifications:

• Must be a minimum of 21 years of age
• One to two years of supervisory or leadership experience in a high-volume hospitality environment preferred
• Demonstrated ability to collaborate professionally with cross-functional departments and arena operations personnel
• Highly organized and detail-oriented, with the capacity to manage multiple priorities simultaneously in a fast-paced setting
• Displays a positive, team-oriented attitude and a strong commitment to operational excellence
• Exceptional interpersonal and communication skills, with the ability to build and sustain effective working relationships with peers, team members, and management
• Sound judgment and composure under pressure, with strong problem-solving capabilities
• Valid responsible alcohol service certification (TIPS or ServSafe Alcohol) — required prior to first event
• Food handler certification — required prior to first event
• Ability to stand and walk for extended periods on hard arena surfaces throughout each event
• Frequent movement across large concourses, stairwells, and crowded event areas
• Ability to safely lift, push, pull, and carry items weighing up to 50 lbs., including liquor cases, ice bags, and product crates
• Must be able to work in an environment where the noise level is generally high, crowd traffic is heavy, ambient temperatures are variable — cold during the NHL season and potentially warm or humid during summer events — with fast-paced concourse and back-of-house areas and sustained high levels of foot traffic

Position Type/Expected Hours of Work:
This is a non-exempt, event-based position with a schedule governed by the Amerant Bank Arena event calendar. Candidates must demonstrate a high degree of schedule flexibility, including availability for evening, late-night, weekend, and holiday shifts on a recurring basis; extended hours on event days, including pre-event setup and post-event breakdown; and on-call availability to address last-minute staffing requirements.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.