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Regional Account Manager

Remote - United States

WHAT WE DO MATTERS:

At TKWW, we champion the power of celebration! Each year, we help millions of couples around the world celebrate the moments that make us. When you join our global team, you join a diverse group of individuals passionate about serving our couples and business partners in more than 15 countries worldwide —including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more. We help people take celebration planning from inspiration to action. When you work for TKWW, you can be sure you will have a team working alongside you that doesn’t just care about the work you do but also the life that you live. We focus on the well-being and development of our employees through various opportunities and celebrate milestones and wins in a big way. After all, celebrations are what we do best.

ABOUT THE ROLE AND OUR TEAM:

The Regional Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Regional Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals. 

RESPONSIBILITIES:

  • Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement. 
  • Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals.
  • Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products. 
  • Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals.
  • Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success. 
  • Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV.
  • Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting. 
  • Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
  • Other projects/duties as assigned.

EXPERIENCED REGIONAL ACCOUNT MANAGERS HAVE:

  • 3-5 years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment
  • Can articulate consistent and proven performance against revenue goals and customer performance targets
  • Experience owning a smaller, higher revenue/higher impact book of business
  • Comfortable with direct accountability for individual and customer outcomes
  • Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
  • Excellent written, verbal, and virtual/in-person communication & presentation skills
  • Thrives in a high-paced and highly collaborative team environment 
  • Consulting and coaching experience with small, medium-sized businesses
  • Quantitative and analytical skills
  • Comfortable with change, ambiguity, and decision-making with incomplete information
  • Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls.

 

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.

  • You Love Our Users. You keep our global community at the center of everything you do.

  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

  • You Hustle Every Day. You favor urgency and own your outcomes. 

  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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